IT Technical Support

Two95 International Inc.; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking an IT Technical Support professional to provide essential support for hardware and software issues. In this role, you will be responsible for troubleshooting, installation, and configuration of PCs and networks, ensuring seamless operation for customers. With a focus on Mandarin-speaking clients, your communication skills will be crucial in delivering exceptional service. If you are passionate about technology and enjoy solving problems, this opportunity offers a dynamic work environment where your contributions will make a significant impact.

Qualifications

• 1-2 years experience in IT technical support is required.
• Must possess troubleshooting skills and handle hardware/software.

Responsibilities

• Provide on-site support for production PC issues and failures.
• Perform troubleshooting on PC hardware issues and network failures.

Skills

Troubleshooting skills

Problem-solving skills

PC assembly and installation

Network configuration

Basic hardware/software support

Communication in Mandarin

Education

SPM or STPM or equivalent

Tools

Windows 8-10

Command Prompt

Job description

IT Technical Support

Salary: MYR 2,500 - MYR 3,500

Requirements:

1. Candidate must possess at least SPM or STPM or equivalent.
2. Minimum 1-2 years experience required in IT technical support.
3. Must be able to handle basic hardware/software and have troubleshooting skills.
4. Must be able to handle basic hardware/software installation.
5. Must be able to handle basic network/printer configuration.
6. Possess driving license with own transport to travel to customer's site.
7. Required language(s): English, Bahasa Malaysia, Mandarin.
8. Mandarin speaking is a MUST as we have Mandarin speaking customers.
9. Good problem-solving skills.
10. PC assembly, installation, testing, and troubleshooting.
11. On-site support for production PC issues, failures, etc.
12. Receive issues, update tickets accordingly to SOP, and prioritize ticket resolution within SLA.
13. Perform troubleshooting on: PC hardware issues, network failures, barcode scanner, support for Windows 8-10, and good command of command prompt.