IT System Support (Shah Alam)

Paraframe Systems Sdn Bhd; Shah Alam; On-site; MYR 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Technician to provide exceptional technical support and solutions. In this role, you will be responsible for diagnosing and troubleshooting hardware and networking issues, ensuring that systems operate smoothly. Your commitment to customer service and ability to work under pressure will be crucial as you assist clients and maintain software functionality. This is a fantastic opportunity for fresh graduates eager to kickstart their careers in technology and support, with a focus on continuous learning and professional development.

Qualifications

• Diploma in IT or Computer Science preferred.
• Fluency in English and Bahasa Malaysia is required.

Responsibilities

• Check Disaster Recovery and storage conditions daily.
• Provide first-level support to clients and troubleshoot issues.

Skills

PC Hardware Support

Software Support

Networking (LAN/WAN)

Problem-Solving Skills

Communication Skills

Customer-Oriented Approach

Multitasking

Education

Diploma in IT

Diploma in Computer Science

Tools

MS Office

Microsoft 365

Windows Desktop

Windows Server

Job description

Responsibilities

• Daily routine of checking Disaster Recovery and storage condition.
• Providing first-level support to the clients to identify problems and provide solutions.
• Diagnosis, troubleshooting and rectifying technical problems pc/servers/networking within a standard time frame, debug and upgrade existing systems
• In-house installation & maintenance of hardware and networking.
• Attending courses to become the certified representative for the suppliers.
• Document and maintain software functionality.
• Deploy programs and evaluate user feedback.
• Ensure software is updated with latest features.
  
  
  

Requirements

• Candidate must possess at least a diploma in IT, Computer Science, or a related field preferred
• Proficiency in PC hardware and software support, including MS Office, Microsoft 365 and operating systems such as Windows Desktop and Windows Server.
• Strong technical knowledge of LAN, WAN, firewalls, and TCP/IP networking.
• Excellent communication and problem-solving skills; strongly committed to providing quality support.
• Ability to multitask and work effectively under tight deadlines.
• Customer-oriented approach with a proactive and positive attitude.
• Ability to collaborate with individuals of varying technical expertise.
• Passion for technology and willingness to learn and adapt to new skills.
• Ability to document requirements and specifications
• Fluency in English and Bahasa Malaysia; proficiency in additional languages is an advantage.
• Willing to work on weekends.
• Fresh Graduates are encouraged to apply.
  
  
  

Interested candidates please submit your application through Jobstore