IT System Support (Fresh Graduate)

Paraframe Systems Sdn Bhd; Shah Alam; On-site; MYR 20,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Technician to join their team. This role involves providing essential support for hardware and software, ensuring systems run smoothly while diagnosing and resolving technical issues. The ideal candidate will possess a diploma in IT or Computer Science and have a strong understanding of networking and customer service. If you are passionate about technology and eager to learn, this opportunity is perfect for you. Join a forward-thinking company that values innovation and offers a collaborative environment where your contributions will make a significant impact.

Qualifications

• Diploma in IT or Computer Science preferred.
• Proficiency in PC hardware and software support.

Responsibilities

• Check Disaster Recovery and storage conditions daily.
• Provide first-level support to clients and troubleshoot issues.

Skills

PC Hardware Support

Software Support

Networking (LAN/WAN)

Problem-Solving Skills

Communication Skills

Multitasking

Customer-Oriented Approach

Documentation Skills

Fluency in English

Fluency in Bahasa Malaysia

Education

Diploma in IT

Diploma in Computer Science

Tools

Microsoft Office

Microsoft 365

Windows Desktop

Windows Server

Job description

Responsibilities

• Daily routine of checking Disaster Recovery and storage condition.
• Providing first-level support to the clients to identify problems and provide solutions.
• Diagnosis, troubleshooting and rectifying technical problems pc/servers/networking within a standard time frame, debug and upgrade existing systems
• In-house installation & maintenance of hardware and networking.
• Attending courses to become the certified representative for the suppliers.
• Document and maintain software functionality.
• Deploy programs and evaluate user feedback.
• Ensure software is updated with latest features.
  
  
  

Requirements

• Candidate must possess at least a diploma in IT, Computer Science, or a related field preferred
• Proficiency in PC hardware and software support, including MS Office, Microsoft 365 and operating systems such as Windows Desktop and Windows Server.
• Strong technical knowledge of LAN, WAN, firewalls, and TCP/IP networking.
• Excellent communication and problem-solving skills; strongly committed to providing quality support.
• Ability to multitask and work effectively under tight deadlines.
• Customer-oriented approach with a proactive and positive attitude.
• Ability to collaborate with individuals of varying technical expertise.
• Passion for technology and willingness to learn and adapt to new skills.
• Ability to document requirements and specifications
• Fluency in English and Bahasa Malaysia; proficiency in additional languages is an advantage.
• Willing to work on weekends.
• Fresh Graduates are encouraged to apply.
  
  
  

Interested candidates please submit your application through Jobstore