IT System Support Executive

Secret Recipe Cakes and Café Sdn Bhd; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading café and bakery chain in Malaysia is seeking an IT support professional to handle ERP user support and manage inventory systems. The ideal candidate has a Bachelor's degree in IT or related fields and 2-3 years of experience. Responsibilities include troubleshooting user issues and maintaining data integrity. This role is based in Kota Damansara, Petaling Jaya and offers a dynamic work environment.

Benefits

Miscellaneous leaves

Birthday Gift

Staff Purchase Discount

Qualifications

• Must have 2-3 years of experience supporting inventory management systems.
• Familiar with troubleshooting technical issues and user support.
• Knowledge of retail or outlet inventory processes is desirable.

Responsibilities

• Act as first-line support for ERP users and troubleshoot issues.
• Maintain master data and prepare data uploads using templates.
• Support ERP enhancement and conduct UAT.

Skills

Inventory management systems

SQL

Excel

User support

System integration

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

SSRS

SSIS

Job description

Miscellaneous leaves (i.e Compassionate, Wedding, Examination, Calamity etc)

Birthday Gift

Wedding Cake

Staff Purchase Discount

Parking Subsidy

Job Requirements

• Bachelor’s degree in IT, Computer Science, Business Administration, or a related field.
• Additional certifications in inventory systems, ERP, or IT support are a plus.
• 2-3 years of experience supporting inventory management systems, ERP solutions, or similar applications. (Supply chain/ WMS/ Finance).
• Experience in troubleshooting technical issues, system integration, and user support.
• Familiar with SQL (queries, joins, filters) and Excel (Power Query, Pivot, XLOOKUP).
• Understanding of system integration (POS, procurement, finance) is an advantage.
• Strong knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
• Exposure to SSRS or SSIS reporting is an advantage.
• Knowledge of retail or outlet inventory processes is highly desirable.
• Familiar with manufacturing or food industry operations preferred (FEFO, shelf life, allergens, lot/batch, recall readiness).
• Applicants must be willing to work in Kota Damansara, Petaling Jaya.
• Monday - Friday

Job Descriptions

Responsibilities

• Operations & User Support
• Act as the first-line support (L1/L2) for ERP users—troubleshoot transactions or posting errors, workflow rejections, access issues, and configuration gaps.
• Document all issues in a ticketing system; escalate unresolved cases to Assistant Manager (ERP) or vendor (L3) with clear logs and steps to reproduce.
• Assist in user account setup, access management, and ensuring proper segregation of duties.
• Monitor daily ERP batch jobs, integration syncs (e.g., POS/WMS/Finance), and ensure timely resolution of failed jobs.
• Respond promptly to support tickets or urgent instructions from superiors or key users, including after working hours when required during month-end closing, production downtime, or project deployment.

• Data Management & Reporting
• Maintain and verify master data for items, vendors, BOMs, price lists, bins, and users.
• Prepare and validate data uploads using templates and scripts (Excel, CSV, SQL).
• Develop and maintain simple SSRS reports or ad-hoc SQL queries for tracking inventory, GRN, and costing.
• Assist in reconciliation between ERP data and external systems (e.g., Power BI, POS, Finance systems).

• Project Implementation & UAT
• Support ERP enhancement or rollout activities: prepare test data, execute test scripts, and document results.
• Participate in UAT (User Acceptance Testing) and post-go-live support (“hypercare”).
• Coordinate with internal users and vendors during change deployment and ensure successful cutover.
• Maintain version control and documentation of ERP changes and configurations.

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