It Support Technician

Datumstruct (M) Sdn Bhd; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A technology solutions company in Selangor is hiring an IT Support Technician to install and configure IT equipment, troubleshoot issues, and provide support. The ideal candidate should have a Diploma or Degree in IT and at least two years of experience in IT infrastructure. Strong communication skills and proficiency in Microsoft Office are essential. Travel and on-site work are expected.

Qualifications

• Minimum 2 years experience in installing and supporting IT infrastructure.
• Ability to produce professional technical documentation.
• Willing to travel and work on-site.

Responsibilities

• Install and configure IT equipment like IP KVM, EMS, and Data Centre infrastructure.
• Troubleshoot hardware and software issues and provide technical support.
• Coordinate with vendors, internal teams, and customers for deployment.

Skills

Project management

Communication skills

Analytical skills

Microsoft Office

Problem-solving

Team collaboration

Education

Diploma or Degree in IT, Computer Science, Engineering

Job description

Overview

Datumstruct (M) Sdn Bhd is hiring a Full time IT Support Technician role in Kota Damansara, Selangor. Apply now to be part of our team.

Responsibilities

• Install and configure IT equipment such as IP KVM, EMS, and Data Centre infrastructure, including DCIM.
• Perform site surveys, technical assessments, and prepare implementation plans based on client needs.
• Troubleshoot hardware and software issues, and provide technical support during pre-sales and post-sales stages.
• Prepare and deliver solution presentations, proposals, and technical documents to clients and stakeholders.
• Coordinate with vendors, internal teams, and customers to ensure smooth deployment and integration of solutions.
• Monitor project progress, manage risks, and maintain records of activities, assets, and deliverables.
• Support RMA, service contracts, and warranty processes, including documentation and vendor communication.
• Stay updated with the latest IT technologies, tools, and industry standards relevant to the role.

Requirements

• Diploma or Degree in IT, Computer Science, Engineering, or related technical field.
• At least 2 years experience in installing and supporting IT infrastructure.
• Good project management skills, with the ability to coordinate tasks, manage timelines, and follow through on deliverables.
• Good communication and presentation skills, able to explain technical solutions to technical and non-technical audiences.
• Proficient in Microsoft Office applications, especially Word, Excel, PowerPoint, and Outlook.
• Ability to produce professional technical documentation, such as proposals, user guides, reports, and implementation plans.
• Analytical and problem-solving skills, with the ability to troubleshoot hardware/software issues independently.
• Team player with good interpersonal skills, able to collaborate with internal teams, vendors, and customers.
• Willing to travel and work on-site.
• Self-motivated and eager to learn, with a strong interest in IT technologies, trends, and continuous improvement.