It Support Technician

Asgard Resources Sdn Bhd; Kuala Lumpur; Hybrid; MYR 70,000 - 90,000; Full time

Job summary

A leading IT services provider in Kuala Lumpur is seeking a Senior IT Engineer to manage enterprise systems including Microsoft 365 and Active Directory. You will provide Tier 3 support and oversee endpoint management. The ideal candidate has over 5 years of experience in enterprise IT and is proficient in scripting. Competitive salary and hybrid work arrangement available.

Benefits

Competitive salary

Sponsored certifications

Attractive benefits

Qualifications

• Malaysian citizenship is mandatory.
• 5+ years’ experience in enterprise IT infrastructure.
• Excellent troubleshooting skills and ability to resolve complex Tier 3 issues.

Responsibilities

• Provide Tier 3 technical support for enterprise systems.
• Manage and maintain Microsoft 365 tenant.
• Oversee endpoint management using Intune.

Skills

Microsoft 365 Administration

Active Directory

VMware/vSphere

PowerShell scripting

Strong troubleshooting skills

Education

Bachelor’s Degree in IT, Computer Science, or related field

Tools

Intune

Azure

AWS

GCP

Job description

Asgard Resources Sdn Bhd is hiring a Full time It Support Technician role in Bangsar South, Wilayah Persekutuan Kuala Lumpur. Apply now to be part of our team.

Job summary

• Flexible hours available

We are seeking an experienced Senior IT Engineer to join our global IT Operations team. In this role, you will manage and support enterprise IT systems across Microsoft 365, Active Directory, cloud, and virtualization platforms.

You will be responsible for Tier 3 support, tenant administration, and infrastructure optimization while ensuring compliance, security, and operational excellence. The role involves cross-team collaboration, automation, and technical leadership in a dynamic and fast-paced environment.

Key Responsibilities

• Provide Tier 3 technical support for enterprise systems and applications.
• Manage and maintain the overall Microsoft 365 tenant (Exchange Online, SharePoint Online, Teams, Intune).
• Administer Active Directory and Azure AD (user provisioning, group policies, MFA, SSO, conditional access).
• Oversee endpoint management using Intune, Jamf, and Endpoint Central.
• Configure and support Exchange mail flow, retention policies, and hybrid setups.
• Implement and monitor compliance, security, and governance policies (DLP, audit logging, eDiscovery).
• Manage and support VMware/vSphere, Windows & Linux servers, and storage environments (SAN/NAS).
• Provide technical leadership on IT infrastructure projects (cloud migrations, enterprise rollouts, and upgrades).
• Automate processes using PowerShell, Bash, or scripting tools for efficiency and reporting.
• Document procedures, create knowledge articles, and deliver training to IT staff and end-users.
• Collaborate with cross-functional teams to ensure compliance, incident resolution, and system optimization.
• Participate in on-call support and respond to escalated technical issues.

Core Technical Skills Required

• Microsoft 365 Administration: Exchange Online, SharePoint, Teams, Intune

• Identity & Access Management: Active Directory, Azure AD, Conditional Access, MFA, SSO

• Virtualization & Infrastructure: VMware/vSphere, Windows & Linux servers, SAN/NAS

• Cloud Platforms: Azure, AWS, or GCP (experience with hybrid environments)

• Automation & Scripting: PowerShell, Bash, Graph API, workflow automation tools

• Security & Compliance: DLP, audit logging, eDiscovery, Microsoft Defender, compliance policies

• Endpoint Management: Intune, Jamf, Endpoint Central

• Networking & Infrastructure Knowledge: DHCP, DNS, GPO, domain trusts

Requirements

• Malaysian citizenship is mandatory.

• Bachelor’s Degree in IT, Computer Science, or related field (or equivalent experience).

• 5+ years’ experience in enterprise IT infrastructure and Microsoft 365 environments.

• Hands-on experience with Active Directory, cloud identity, and hybrid setups.

• Strong knowledge of VMware, server administration, and endpoint management tools.

• Proficiency in PowerShell scripting and automation.

• Excellent troubleshooting skills and ability to resolve complex Tier 3 issues.

• Strong documentation, communication, and collaboration skills.

Why Join Us?

• Enterprise Systems: Manage and optimize Microsoft 365 and global IT infrastructure.

• Challenging Projects: Work on enterprise cloud migrations, hybrid identity, and automation initiatives.

• Attractive Package: Competitive salary, benefits, and sponsored certifications.

• Security-Focused: Lead compliance, governance, and endpoint protection strategies.

• Schedule: Monday to Friday (on-call support rotation when required).

• Work Arrangement: Hybrid (Kuala Lumpur).