It Support Technician

Stampede Solution Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A technology solutions provider in Kuala Lumpur is seeking a full-time IT Support Technician. The role involves creating technical solutions, troubleshooting issues, and collaborating with users and the development team. Candidates should have a Bachelor’s degree and strong skills in relational databases, with the ability to work independently and multitask. This position offers a competitive salary of RM2,500 - RM3,200 per month.

Qualifications

• Bachelor’s Degree, Post Graduate Diploma, or Professional Degree.
• Strong skills in working with relational databases.
• Strong skills to troubleshoot issues quickly and independently.
• Great knowledge of IT processes with a willingness to update knowledge.
• Ability to multitask while working on multiple issues.
• Able to carry out tasks with little or no supervision.

Responsibilities

• Create designs for technical solutions to resolve business problems.
• Communicate with clients to identify user and business requirements.
• Maintain clean and accurate documentation for future reference.
• Assist with new releases and approve User Acceptance Testing.
• Oversee implementation of new systems including data migration.
• Facilitate communication with users regarding production issues.
• Collaborate to build design specifications for fixes.
• Test products to ensure they meet user requirements.

Skills

Relational databases

Troubleshooting

IT processes

Multitasking

Self-supervision

Education

Bachelor’s Degree or equivalent

Job description

Job Title and Location

Stampede Solution Sdn Bhd is hiring a Full time IT Support Technician role in Bangsar South, Federal Territory of Kuala Lumpur. Apply now to be part of our team.

Job summary

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
• Expected salary: RM2,500 - RM3,200 per month

Key Accountabilities

• Create designs for technical solutions to resolve business problems and analyze components of new systems for efficiency
• Reach out to clients and project leaders in the course of work in order to identify and evaluate user and business requirements
• Ensure clean and accurate documentation that may include aspects such as business requirements, client requirements, and technical specifications, and write findings in form of reports
• Ensure that all documents are safely kept and accessible for future reference
• Assist with new releases, and approve all User Acceptance Testing
• Oversee implementation of a new system including data migration
• Facilitate professional and constant communication with overall users on the status of production problems that might arise and inform them about ways of resolving issues
• Carry out research on how IT systems are used and suggest ways for systems improvement and efficiency
• Collaborate with the development team to build the design and specification of the permanent fix
• Communicate the cost (if any) and timeline with the customer and follow through to ensure timely delivery
• Test the product to ensure that it meets user requirements, technically well built, and does not impact existing modules before roll-out
• Upsell and build value for customers by proposing new features or services

Requirements

• Bachelor’s Degree, Post Graduate Diploma, Professional Degree
• Strong skills in working with relational databases
• Strong skills and ability to troubleshoot issues quickly, and find solutions to solving them independently in a timely manner
• Great knowledge of IT processes and willingness to constantly update knowledge
• Ability to multitask, working on more than one issue simultaneously
• Able to carry out tasks with little or no supervision