IT Support Technician

Rising Net Malaysia; Batu Kawan; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in Malaysia is seeking a Technical Support Specialist to provide exceptional assistance to clients and troubleshoot technical issues. The ideal candidate will possess a Bachelor's degree in IT or relevant experience, excellent problem-solving skills, and a dedication to customer satisfaction. This role offers opportunities for training and personal development within a supportive team environment.

Benefits

Casual dress code

Free snacks / Happy hours

Personal leave

Personal development and learning opportunities

Training provided

Qualifications

• Fresh graduates are encouraged to apply.
• Strong technical knowledge in IT, computer systems, and networking.
• Able to speak in English.

Responsibilities

• Provide technical assistance and support to clients.
• Troubleshoot and diagnose technical problems.
• Collaborate with the team for seamless technical support.

Skills

Problem Solving

Communication

Technical Knowledge in IT

Customer-focused Attitude

Education

Bachelor's degree in IT or related computer field

Job description

Job Responsibility

• Provide technical assistance and support to our clients, addressing their inquiries and resolving technical issues.
• Troubleshoot and diagnose technical problems to find effective solutions.
• Process warranty claims and manage warranty-related inquiries.
• Collaborate with our team to ensure seamless technical support services.
• Stay up-to-date with the latest technology trends and advancements.
  
  

Job Requirements

• Bachelor's degree in IT or a related computer field OR significant experience in networking.
• Able to speak in English
• Strong technical knowledge in IT, computer systems, and networking.
• Fresh graduates are encouraged to apply.
• Excellent problem-solving and communication skills.
• Customer-focused attitude with a dedication to delivering top-notch technical support.
  
  

Job Benefits

• Casual dress code
• Free snacks / Happy hours
• Personal leave
• Personal development and learning opportunities
• Training provided