IT Support Specialist (Accounting Software) - IPOH or TAIPING

SL Software Solutions; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a leading firm as an IT Support Specialist where you’ll drive client success by ensuring smooth software operations. Engage in delivering technical support and troubleshooting issues across various platforms while enjoying growth opportunities and being part of a dynamic team dedicated to excellence in IT solutions.

Benefits

Continuous training and career development

Work with a top-rated software solutions provider

Qualifications

• 1+ years in IT support/help desk roles preferred.
• Experience with accounting software like AutoCount is a plus.
• Proficiency in hardware/software setup and network troubleshooting.

Responsibilities

• Provide technical support via various channels for accounting and POS software.
• Diagnose and resolve software issues to minimize downtime.
• Install and maintain software across different systems.

Skills

Problem-solving

Communication

Attention to detail

Teamwork

Education

High school diploma

Diploma/degree in IT, Computer Science, or Accounting

Tools

Remote desktop tools

Job description

IT Support Specialist (Accounting Software) - IPOH or TAIPING

As a multi-award-winning leader in business software solutions, SL Software Solutions Sdn Bhd empowers businesses across retail, manufacturing, trading, hospitality, and more with cutting-edge technology. Recognized as the #1 AutoCount Dealer in Perak since 2017 and a national Top 10 Dealer since 2019, we’re proud to hold the 2022 Golden Eagle Award for excellence. Join a team dedicated to driving client success through innovative accounting, POS, and payroll software solutions.

Why Join Us?

- Industry Leader: Work with Malaysia’s top-rated software solutions provider.
- Growth Opportunities: Continuous training and career development.
- Impactful Role: Be the backbone of seamless tech operations for diverse businesses.

Your Role & Responsibilities

As an IT Support Specialist, you’ll ensure smooth software operations for clients and internal teams by:

- Delivering technical support via phone, email, chat, and in-person for accounting, POS, and payroll software.
- Diagnosing and resolving software issues promptly to minimize downtime.
- Installing, configuring, and maintaining software across desktops, servers, and networks.
- Troubleshooting basic network connectivity and performance challenges.
- Collaborating on IT projects to enhance system efficiency and user experience.
- Documenting technical processes and training staff/clients on software best practices.

What We’re Looking For

- Education: High school/diploma required; diploma/degree in IT, Computer Science, or Accounting (a plus).
- Experience: 1+ years in IT support/help desk roles. Accounting software exposure (e.g., AutoCount) preferred but not mandatory.
- Technical Skills: Proficiency in hardware/software setup, remote desktop tools, and basic network troubleshooting.
- Soft Skills: Stellar problem-solving, clear communication, meticulous attention to detail, and teamwork.

Location: Ipoh or Taiping Branch (Office)

Ready to Elevate Your IT Career?

SL Software Solutions is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace.

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Your application will include the following questions:

How many years' experience do you have as an Information Technology Support Role? How many years' experience do you have as a Customer Service Role? How many years' experience do you have as a Support Technician? How many years' experience do you have as an Information Technology Support Specialist? Which of the following languages are you fluent in? Do you have customer service experience? How would you rate your English language skills? How much notice are you required to give your current employer?

Computer Software & Networking 11-50 employees

About SL Software Solutions Sdn Bhd

Incorporated in 2016, SL Software Solutions Sdn Bhd is the top in Perak and is globally ranked 8th Autocount Authorized Dealer. Besides AutoCount, we also offer other accounting software we offer includes Million, Serverlink, Sales Hero and SwiftHR. Over the years, we have served more than 3,500 customers, providing the best business software solutions according to their unique business needs. We are an award winning company, dedicated to product research, development and enhancement and offering the best solutions for customers in the form of consultancy, network implementation and support, customized software and technology solutions.

Our Vision

For every single business owner to own and use high quality business process software that revolutionises the way they operate, empowering them to become the best in their field.

Our Mission

Applying the transformative power of IT solutions to boost local businesses.Giving Perak business owners an edge over entrepreneurs from other states by enhancing the efficiency and effectiveness of their operations.Prioritising client satisfaction and well-being.Helping clients to improve their understanding of their own businesses.Demonstrating our responsibility and justifying our clients’ trust in us.

About SL Software Solutions Sdn Bhd

Incorporated in 2016, SL Software Solutions Sdn Bhd is the top in Perak and is globally ranked 8th Autocount Authorized Dealer. Besides AutoCount, we also offer other accounting software we offer includes Million, Serverlink, Sales Hero and SwiftHR. Over the years, we have served more than 3,500 customers, providing the best business software solutions according to their unique business needs. We are an award winning company, dedicated to product research, development and enhancement and offering the best solutions for customers in the form of consultancy, network implementation and support, customized software and technology solutions.

Our Vision

For every single business owner to own and use high quality business process software that revolutionises the way they operate, empowering them to become the best in their field.

Our Mission

Applying the transformative power of IT solutions to boost local businesses.Giving Perak business owners an edge over entrepreneurs from other states by enhancing the efficiency and effectiveness of their operations.Prioritising client satisfaction and well-being.Helping clients to improve their understanding of their own businesses.Demonstrating our responsibility and justifying our clients’ trust in us.

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What can I earn as an Information Technology Support Specialist