IT Support Specialist

GenScript; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is looking for an enthusiastic IT Support Specialist to join their dynamic team. In this fulltime role, you will provide essential IT support to users across the APAC region, ensuring their technology needs are met efficiently. Your responsibilities will include troubleshooting hardware and software issues, assisting in the deployment of new systems, and maintaining accurate support records. This role offers an exciting opportunity to contribute to a collaborative environment where your skills will make a significant impact on productivity. If you are passionate about technology and customer service, this position is perfect for you.

Qualifications

• 3+ years of IT support experience in a multinational environment.
• Strong knowledge of hardware, software, and network troubleshooting.

Responsibilities

• Provide efficient IT support to APAC users and resolve inquiries.
• Diagnose and troubleshoot IT issues, escalating complex problems.

Skills

IT Support

Hardware Troubleshooting

Software Troubleshooting

Network Troubleshooting

Customer Service

Problem-Solving

Communication Skills

Fluency in English

Fluency in Mandarin

Tools

IT Support Tools

Job description

GenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a Life Science CRO, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy.

GenScript is committed to striving towards its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology.

About ProBio

ProBio proactively provides end-to-end CDMO service from drug discovery to commercialization with proactive strategies, professional solutions and efficient processes in cell and gene therapy (CGT), vaccine, biologics discovery and antibody protein drug to accelerate drug development for customers. ProBio’s total cell and gene therapy solution covers CMC of plasmid and virus for IND filing as well as clinical manufacturing and commercial manufacturing. In terms of plasmid service, ProBio supports the most clinical approvals for CGT drugs including mRNA vaccines, CAR-T in China. It is also the first GMP manufacturing platform to provide in vitro transcription (IVT) template linearized plasmids for mRNA vaccines and has supported several mRNA vaccine global enterprises to obtain clinical approvals. In terms of viral vector service, ProBio has a stable and high-yield viral vector platform.

About the role

We are seeking an enthusiastic and dedicated IT Support Specialist to join our team at GenScript Biotech (Singapore) PTE. LTD. in the Kallang Way Central Region. In this fulltime role, you will be responsible for providing efficient and effective IT support to our APAC users, ensuring their technology needs are met and their productivity is maintained.

What you'll be doing

1. Respond to and resolve IT-related inquiries and issues from users in a timely manner
2. Provide first-line technical support for hardware, software, and network-related problems
3. Diagnose and troubleshoot a variety of IT issues, escalating complex problems to the appropriate team
4. Assist in the deployment and configuration of new hardware and software
5. Maintain accurate records of support activities and incidents
6. Contribute to the continuous improvement of IT support processes and procedures
7. Collaborate with cross-functional teams to ensure seamless IT service delivery

What we're looking for

1. Minimum 3 years of experience in a similar IT support role, preferably in a fast-paced, multinational environment
2. Strong knowledge of hardware, software, and network troubleshooting
3. Proficient in using various IT support tools and applications
4. Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users
5. Proactive problem-solving skills and the ability to work independently or as part of a team
6. Familiarity with ITIL frameworks and best practices is a plus
7. Fluency in English and Mandarin is required as the role requires close collaboration with our team in China

GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.

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