IT Support Specialist

Tech Guru; Kuala Lumpur; Remote; MYR 100,000 - 150,000; Full time

Job summary

Tech Guru is seeking an IT Help Desk professional to provide remote support to users across various industries. You will troubleshoot hardware and software issues, set up new accounts, and continuously improve user experience in a dynamic environment. Join a mission-driven team that values customer-centric solutions and offers opportunities for professional growth.

Qualifications

• 1-2 years of experience in IT / Help Desk.
• Near-perfect English speaking skills.
• Understanding of Active Directory and Servers is ideal.

Responsibilities

• Troubleshoots hardware, software, and network issues.
• Sets up new users and maintains accounts.
• Provides support via phone, chat, email, and remote management tools.

Skills

Problem Solving

Communication

Technical Support

Remote Management

Education

Certifications such as A+ and N+

Job description

️ Stable company with a strong employer brand

Mission-driven, customer-centric organisation

Opportunity to work with diverse, global teams

️ Remote-friendly work culture

Competitive salary and performance bonus

• Troubleshoots hardware, software, and network issues remotely: PCs, Microsoft servers, smartphones, printers, routers, VMs, VOIP, VLANs…
• Sets up new users and maintains their accounts through a wide variety of administrative control panels
• Carefully prepares new computers according to each user’s environment
• Demonstrates patience, humility, and comfort working in a fast-paced, changing environment
• Communicates tactfully with customers of varying technical knowledge and emotional states
• Near-perfect English speaking skills
• 1-2 years of experience in IT / Help Desk
• Entry to mid-level experience
• Understanding of Active Directory and Servers is ideal; ability to discuss mid-sized IT infrastructures
• Provides support via phone, chat, email, and remote management tools to help users resolve technical issues
• Certifications such as A+ and N+ are preferred; company offers certification support
• Working knowledge of servers and networking equipment
• Experience with troubleshooting server and network outages

Tech Guru helps build the accounting firms of the future. We are a nationwide IT service company delivering CIO-level strategy to accounting firms seeking innovative technology resources and guidance.

Founded by Daniel Moshe, who started the company while working on his MBA at the University of Minnesota, Tech Guru has evolved to serve CPA firms of all sizes. Our IT strategies aim to maximize staff productivity and protect client data from cybersecurity threats.

We serve clients in professional services, manufacturing, non-profit, medical, and financial industries that depend on continuous IT uptime for operations and customer service.