IT Support Specialist

Prenetics; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading health sciences company is seeking an IT Support Specialist to join their IT Operations team in Kuala Lumpur. The role focuses on providing essential support across a hybrid environment, ensuring smooth onboarding and system reliability. Ideal candidates should possess strong technical skills and a passion for problem-solving, as well as a degree in Engineering or Computer Science.

Qualifications

• Proven experience in IT support.
• Hands-on experience maintaining LAN infrastructure.
• Comfortable supporting Windows, MacOS, and Linux.

Responsibilities

• Provide technical and system support across Prenetics offices and remote teams.
• Administer IT systems including email, office apps, network resources, and end-user devices.
• Conduct off-hour preventative and emergency network maintenance.

Skills

Problem-solving

Technical support

Cross-functional collaboration

Education

Degree in Engineering or Computer Science

Tools

Google Workspace

Microsoft Office

Microsoft Teams

D365

Jira Service Desk

Job description

About Prenetics

Prenetics (NASDAQ:PRE), a leading health sciences company, is dedicated to advancing consumer health. Our consumer initiative is led by IM8, a fast-growing health and wellness brand, Europa, one of the largest sports distribution companies in the USA, and CircleDNA, a leading direct-to-consumer DNA test. As the first healthcare company to establish a Bitcoin treasury with its initial $20 million Bitcoin purchase and board-approved comprehensive Bitcoin strategy, Prenetics is pioneering the intersection of healthcare innovation and digital asset adoption. The company will soon accept cryptocurrency payments across both IM8 Health and CircleDNA platforms, creating a complete Bitcoin ecosystem from treasury to operations. This includes exploring how blockchain technology can further enhance our genomics solutions, such as CircleDNA, by ensuring data integrity, privacy, and secure access to personalized health insights, while establishing new paradigms for corporate treasury management. Each of Prenetics' units synergistically enhances our global impact on health, embodying our commitment to "enhancing life through science". To learn more please visit prenetics.com and IM8health.com

About The Role

We’re seeking an IT Support Specialist to join our IT Operations team. This role provides essential support and system administration across Prenetics’ global workforce. You’ll be key to ensuring smooth onboarding/offboarding, system reliability, and exceptional user experience across a hybrid environment.

Key Responsibilities

• Provide technical and system support across Prenetics offices and remote teams
• Own and execute onboarding/offboarding procedures: device provisioning, account setup, orientation, and hardware recovery
• Administer IT systems including email, office apps, network resources, and end-user devices
• Deliver distributed remote support: troubleshooting, hardware repair coordination, and office support
• Maintain and expand IT documentation for internal teams and the company-wide knowledge base (Confluence)
• Manage and track hardware/software inventory and asset lifecycle
• Perform security-related tasks: system audits, awareness campaigns, documentation, and user access reviews
• Conduct off-hour preventative and emergency network maintenance (e.g., firmware upgrades)
• Enhance automation and efficiency in routine processes, with focus on hybrid work (e.g., zero-touch deployment, zero trust policies)
• Recommend improvements to IT security practices and standard operating procedures
  
  

Requirements

• Proven experience in IT support
• Hands-on experience maintaining LAN infrastructure: firewalls, switches, access points, VPN, and CCTV systems
• Familiarity with ticketing systems (e.g., Jira Service Desk)
• Skilled in writing technical documentation (e.g., Confluence, Google Drive)
• Proficient in business tools: Google Workspace, Microsoft Office, Microsoft Teams, D365
• Comfortable supporting Windows, MacOS, and Linux environments
• Strong cross-functional collaboration and communication skills
• Passionate about solving problems and helping others
• Ability to adapt quickly and manage multiple priorities
• Degree in Engineering, Computer Science, or equivalent work experience
• Sound knowledge of networking concepts: TLS, TCP/IP, network infrastructure, and security
  
  

Join us to make a huge impact as we revolutionize healthcare. The thing we most value is working with talented, growth-minded people, who don’t hesitate to jump into creative problem solving. We don’t believe in up or out, we don’t believe in rest and vest. We want to give you the opportunity to grow with us. Neither your career nor Prenetics is a sprint — they’re both marathons.

In our hiring process, we look at building a team with three essential factors: adaptability, ability and passion. We’ve discovered the greatest achievements come from the right people working collaboratively towards a shared goal. As Prenetics and our vision continues to grow, you’ll have the opportunity to constantly change and evolve with us.