IT Support Specialist

NCS Solutions; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a proactive IT Support Specialist (L1/L2) to enhance their customer service experience. In this role, you will be the first point of contact for technical issues, ensuring smooth IT operations across the organization. You'll troubleshoot hardware and software problems, manage user accounts, and assist with onboarding processes. This position offers a fantastic opportunity to develop your skills in a dynamic environment while contributing to the success of an innovative team. If you have a passion for technology and customer service, this role is perfect for you!

Benefits

Flexible Working Hours

Professional Development Opportunities

Health Insurance

Team Building Activities

Qualifications

• At least 1 year of experience in IT support (L1/L2 level).
• Proficiency in Windows/Mac OS and Microsoft Office.

Responsibilities

• Provide technical support via phone, email, chat, and remote tools.
• Manage user accounts and handle onboarding/offboarding tasks.

Skills

Troubleshooting

Customer Service

Communication Skills

Technical Support

Basic Networking

Education

Diploma in Information Technology

Bachelor's Degree in IT

Tools

Active Directory

Office 365

Google Workspace

Microsoft Teams

Zoom

VPN

Job description

Job Title: IT Support Specialist (L1/L2)

Working Hours: Mon- Fri (8am-530pm)

We are looking for a proactive and customer-focused IT Support Specialist (L1/L2) to join our team. In this role, you will be the go-to person for resolving technical issues, supporting end-users, maintaining systems, and ensuring smooth IT operations across the organization. You'll handle both frontline support and escalated issues, providing a complete support experience.

Provide technical support to users via phone, email, chat, and remote tools.

Troubleshoot hardware and software issues (e.g., desktops, laptops, printers, Microsoft Office, VPN).

Respond to and resolve incidents, service requests, and IT inquiries in a timely manner.

Manage user accounts in Active Directory, Office 365, or Google Workspace.

Handle password resets, access permissions, and onboarding/offboarding tasks.

Install, configure, and maintain computers, software, and peripherals.

Provide support for collaboration tools (e.g., Microsoft Teams, Zoom, Outlook).

Ensure antivirus, patching, and endpoint security compliance.

Assist in troubleshooting basic network issues (Wi-Fi, VPN, IP/DNS problems).

Liaise with infrastructure/network teams on escalated matters.

Record and update incidents in the IT ticketing system

Contribute to knowledge base articles and support documentation.

At least 1 year of experience in IT support (L1/L2 level) and fresh graduates are welcome to apply.

Proficiency in Windows/Mac OS, Microsoft Office, and remote support tools.

Familiarity with Active Directory, O365, VPN, basic networking.

Strong troubleshooting, communication, and customer service skills.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as an Information Technology Support Specialist? Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop? Which of the following Microsoft Office products are you experienced with? Do you have technical support experience? Do you have customer service experience?

Human Resources & Recruitment 101-1,000 employees

Over the past decade, NCS has grown to be a strong player in outsourcing and recruitment. Our unique capabilities, which focus on talents development, create a wide range of available resources in Engineering, Information Technology, as well as non-Technical BPO.

We pride ourselves in delivering an unparalleled level of customer service, to both, our client managers and to our contractors. Our services range from Application Development, Outsourcing, Service Maintenance to Consultation. These services are flexible, scalable and precisely orchestrated to meet our client’s needs. Through NCS’s comprehensive services, we provide a stable business platform for our customers, thus enabling them to focus on their core competencies. No other company is able to provide the full suite of professional services, which combines quality people with an unprecedented level of service.

NCS staffs comprises of highly qualified consultants, with hands-on experience and specialties.

We are dedicated to provide full-fledged Business & IT consultation, technical specialties, resource training and development.

NCS personnel are recognized for their professional consulting expertise and result-oriented approach in meeting customers' business objectives.

We adopt to modern and latest resources management systems, aligning towards ISO standard for quality assurance in our services.

Within NCS Global Technology and its own subsidaries, together with our strategy technology partners, we ensure the full success of our client and the company.

Over the past decade, NCS has grown to be a strong player in outsourcing and recruitment. Our unique capabilities, which focus on talents development, create a wide range of available resources in Engineering, Information Technology, as well as non-Technical BPO.

We pride ourselves in delivering an unparalleled level of customer service, to both, our client managers and to our contractors. Our services range from Application Development, Outsourcing, Service Maintenance to Consultation. These services are flexible, scalable and precisely orchestrated to meet our client’s needs. Through NCS’s comprehensive services, we provide a stable business platform for our customers, thus enabling them to focus on their core competencies. No other company is able to provide the full suite of professional services, which combines quality people with an unprecedented level of service.

NCS staffs comprises of highly qualified consultants, with hands-on experience and specialties.

We are dedicated to provide full-fledged Business & IT consultation, technical specialties, resource training and development.

NCS personnel are recognized for their professional consulting expertise and result-oriented approach in meeting customers' business objectives.

We adopt to modern and latest resources management systems, aligning towards ISO standard for quality assurance in our services.

Within NCS Global Technology and its own subsidaries, together with our strategy technology partners, we ensure the full success of our client and the company.

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What can I earn as an Information Technology Support Specialist