IT Support Officer - IT Delivery (Application Management)

Malaysia Airports Berhad; Sepang; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an IT Support Officer to provide application support for critical check-in systems and self-service solutions. This role involves system monitoring, troubleshooting, and ensuring compliance with safety regulations. The ideal candidate will have a diploma in Computer Science, strong cybersecurity knowledge, and experience in cross-functional teams. Join a dynamic team where your contributions will enhance system performance and customer satisfaction in a fast-paced airport environment. If you're passionate about IT and ready to make an impact, this opportunity is for you.

Qualifications

• Minimum 3 years of relevant industry experience.
• CGPA above 2.8.

Responsibilities

• Monitor and maintain performance of check-in systems.
• Conduct routine maintenance and troubleshoot issues.
• Ensure compliance with aviation safety regulations.

Skills

Team player with minimal supervision

Experience in cross-functional teams

Knowledge of cybersecurity best practices

Effective liaison skills

Education

Diploma in Computer Science or Information Technology

Job description

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IT Support Officer - IT Delivery (Application Management)

Job Description

POSITION GENERAL SUMMARY

To perform IT application support and maintenance services for Check-in System (CUPPTS, CUSS, and related components) and Self Service Bagdrop (SSBD) to ensure high system serviceability and availability.

ESSENTIAL POSITION FUNCTIONS

1. System Monitoring & Support
   - Monitor and maintain the performance of check-in systems, kiosks, airline DCS (Departure Control Systems), and SSBD systems.
   - Provide first-level and second-level support to resolve technical issues promptly.
   - Coordinate with business owners, vendors, and airlines to ensure continuous operation of systems.
2. Maintenance & Troubleshooting
   - Conduct routine corrective and preventive maintenance, including updates for kiosks, printers, scanners, and bag-drop mechanisms.
   - Diagnose hardware and software faults, replace faulty parts, or coordinate with service providers.
3. System Integration & Deployment
   - Support system upgrades, testing, and deployment of new check-in or baggage processing solutions.
   - Collaborate with airline IT teams during DCS integrations or check-in system onboarding.
4. Documentation & Reporting
   - Keep accurate records of incidents, system performance logs, maintenance activities, and root-cause analyses.
   - Report system uptime, downtime, and SLA compliance to management.
5. Compliance & Safety
   - Ensure all systems comply with aviation safety regulations, airport authority policies, and cybersecurity standards.
   - Participate in audits and risk assessments related to check-in and baggage systems.
6. Ensure high availability and serviceability of supported systems.
7. Be available on standby as required.
8. Contribute to problem management and improvement programs for identified system issues.
9. Assist with system performance analysis for continuous improvement and problem prevention.
10. Participate in the handover process for support acceptance.
11. Understand the business processes and design of the supported systems, including hardware and software configurations and operations.
12. Handle ad-hoc assignments related to system activities as instructed by superiors.
13. Identify potential areas for system improvements or upgrades.
14. Participate in requirements analysis for change requests or new system needs.
15. Maintain good teamwork and personal relationships within the IT division.
16. Manage customer and top management expectations.
17. Work beyond immediate control areas to enhance overall device and system performance.

Skills

• Team player with minimal supervision.
• Experience working in cross-functional teams for system implementations.
• Knowledge of cybersecurity best practices, especially in airport IT environments.
• Effective liaison skills with third-party system providers.

Education

External

• Diploma preferably in Computer Science or Information Technology.

Relevant Industries

External

• At least 3 principals or relevant industry experience.
• CGPA > 2.8.

Additional Information

Open to Malaysian citizens only.
Applications via online submission only.
Deadline: 13 May 2025.
Only shortlisted candidates will be notified.