IT Support Manager (APAC)

Power Integrations; George Town; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an IT Support Manager to lead regional IT operations across APAC. This role involves overseeing IT staff, managing end-user support, and ensuring compliance with governance standards. The ideal candidate will have extensive experience in IT management, strong technical expertise, and a proven ability to enhance service delivery. Join a dynamic team where your skills will directly impact the success of IT operations and contribute to innovative solutions in a fast-paced environment. This is a fantastic opportunity for those looking to make a significant impact in a pivotal role.

Qualifications

• 10+ years in hands-on IT roles and 5+ years in IT management.
• Experience with Semiconductor R&D support and vendor support.

Responsibilities

• Lead regional IT staff and ensure customer satisfaction with service offerings.
• Manage end-user IT support activities and monitor virtual environments.

Skills

IT Management

Problem Solving

Communication Skills

Analytical Skills

Project Management

Education

MS in Electronics Engineering

Tools

Microsoft Active Directory

VMware

Windows Server

Cisco Networking

PowerShell

SQL Server

PRTG

ServiceNow

Job description

Description

IT Support Manager (APAC)

Overview

Reports into the Director, Worldwide IT Support. Responsibilities include leading regional IT staff, end user support, network support, and providing test development, automation, and support for subcontract manufacturing sites.

Responsibilities

Management Responsibilities:

• Provide technical expertise and supervise the daily activities of the regional IT staff and vendors.
• Ensure customer satisfaction with service offerings, honoring SLAs.
• Manage regional IT projects.
• Oversee IT purchases for the region and handle worldwide IT Purchase Requisitions and POs.
• Serve as the primary IT escalation manager for business leaders in the region.
• Supervise problem resolution activities and software upgrades.
• Assist in IT governance activities, including SOX governance, ISO certifications, and compliance.
• Enforce adherence to change control processes and other IT procedures.

Regional IT Support

• Manage end-user IT support activities.
• Monitor virtual environments, including host systems, server VMs, and virtual desktops, for upgrades, repairs, and proactive maintenance.
• Manage enterprise-grade compute, storage, networks, and virtualized environments.
• Monitor all servers, both physical and virtual, daily to identify, diagnose, and resolve anomalies.
• Monitor and enforce software compliance as applicable.
• Create and maintain comprehensive documentation for all servers and systems.
• Support Windows and Linux systems, business applications, and voice and data communication systems.
• Perform other duties as assigned.

Competencies

• Ability to work independently, maintaining, monitoring, and enforcing server/system policies.
• Effective communication of complex ideas to stakeholders at all levels.
• Strong analytical skills for timely issue resolution.
• Effective prioritization and task execution in dynamic environments.
• Creativity in problem-solving, adaptability to new technical areas.

Requirements

• MS, Electronics Engineering, or equivalent/higher degree.
• 10+ years in hands-on IT roles and 5+ years in IT management.
• Experience with Semiconductor R&D support and subcontractor vendor support.
• Expertise in Microsoft Active Directory, Group Policy, Exchange, VMware, Windows Server, RDS, CLI tools, PowerShell, EMC Storage, Cisco Networking.
• Knowledge of Windows Server versions 2008-2019, Microsoft Exchange, IIS, SQL Server.
• Experience with VMware vSphere 7, Microsoft Hyper-V, related management tools.
• Programming skills in PowerShell, Perl, scripting utilities.
• Storage Area Network design, installation, and management experience.
• Operational experience with enterprise monitoring solutions like PRTG.
• Knowledge of server technologies such as Dell VRTX, Cisco UCS, Nutanix, EMC and Dell storage systems.
• Proficiency in Windows core services, including AD, DNS, DHCP, DFS, file and print services across multiple AD forests.
• Familiarity with industry technologies like Palo Alto firewalls, Cisco UC, WebEx, Commvault, SCCM, ticketing systems such as ServiceNow, backup, and disaster recovery tools.
• Willingness to travel internationally up to 25% of the time.

Additional Desired Capabilities

• Proficiency in English and Mandarin for regional support.
• Focus on developing and maintaining service delivery processes to meet qualitative and quantitative goals.
• Proven ability to enhance IT service delivery at all levels.
• Knowledge of industry best practices.
• Strong communication, cooperation, and collaboration skills across organizations and vendors.