IT Support Executive / E-Commerce Web Developer

MASDORA JEWELLERY (MALAYSIA) SDN. BHD.; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the jewelry sector seeks an IT Support Executive / E-Commerce Web Developer to provide technical support and manage e-commerce platforms like Shopify. Responsibilities include troubleshooting IT issues, configuring systems, and overseeing website functionality, all within a dynamic and growth-oriented environment.

Benefits

Great working environment

Opportunity to grow in a dynamic company

Qualifications

• Bachelor's degree in IT, Computer Science, or equivalent experience.
• Proven experience in IT support or systems administration.
• Able to communicate effectively in English, Bahasa Malaysia, and Mandarin.

Responsibilities

• Provide technical support for internal hardware, software, and network issues.
• Manage and update e-commerce websites, primarily Shopify.
• Customize Shopify themes and troubleshoot plugins/apps.

Skills

Troubleshooting

Communication

E-commerce Management

Software Configuration

DNS Management

Education

Bachelor's degree in IT, Computer Science

Tools

Shopify

Sitegiant

Job description

IT Support Executive / E-Commerce Web Developer

Bachelor's degree in IT, Computer Science, or equivalent experience (preferred).

Able to speak in English, Bahasa Malaysia and Mandarin.

Proven experience in IT support, systems administration, or a similar role.

Hands-on experience with Shopify & Sitegiant.

Familiarity with domain/DNS management and web hosting environments.

Strong troubleshooting and communication skills.

Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Provide technical support for internal hardware, software, and network issues.
• Install, configure, and troubleshoot desktop and server systems.
• Manage and update e-commerce websites (primarily Shopify).
• Customize Shopify themes, troubleshoot plugins/apps, and implement new features.
• Ensure website functionality, security, and performance.
• Coordinate with marketing and design teams for web content updates.
• Monitor website analytics and implement improvements for performance and UX.
• Backup and disaster recovery management for IT systems and websites.

Nice to Have:

• Experience with Shopify Liquid (templating language).
• Knowledge of SEO best practices.
• Familiarity with graphic design tools (e.g., Photoshop, Canva).
• Experience with email marketing tools and integration.

What We Offer:

• Great working environment
• Opportunity to grow in a dynamic company

How to Apply: Please submit your resume and a brief cover letter outlining your experience with IT support and website management (especially Shopify).

KWSP, SOCSO, and annual and medical leave shall be in accordance with the prevailing Labour Law.