IT Support Executive / E-Commerce Web Developer

flexHR; Butterworth; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading company is seeking an experienced IT Specialist to oversee IT systems and manage e-commerce platforms like Shopify. This role will involve providing technical support, implementing website improvements, and collaborating with marketing teams to enhance user experience. Ideal candidates will have robust technical skills and a background in IT support.

Benefits

KWSP

SOCSO

Annual and medical leave per Labour Law

Great working environment

Opportunity to grow in a dynamic company

Qualifications

• Experience managing e-commerce websites, particularly Shopify.
• Proficiency in HTML, CSS, JavaScript.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide technical support for internal hardware, software, and network issues.
• Manage and update e-commerce websites (primarily Shopify).
• Ensure website functionality, security, and performance.

Skills

Troubleshooting

Technical support

Communication

HTML

CSS

JavaScript

Web analytics

Education

Bachelor's degree in IT, Computer Science, or equivalent experience

Tools

Shopify

Sitegiant

Graphic design tools

Job description

Job Responsibility

Job Summary: We are seeking an experienced and resourceful IT Specialist who has a strong understanding of general IT support, systems management, and web technologies, especially e-commerce platforms like Shopify whereas able to link with Site giant. Youâll play a key role in maintaining our IT systems, providing tech support, and managing updates and improvements to our websites.

Key Responsibilities

• Provide technical support for internal hardware, software, and network issues.
• Install, configure, and troubleshoot desktop and server systems.
• Manage and update e-commerce websites (primarily Shopify).
• Customize Shopify themes, troubleshoot plugins/apps, and implement new features.
• Ensure website functionality, security, and performance.
• Coordinate with marketing and design teams for web content updates.
• Monitor website analytics and implement improvements for performance and UX.
• Backup and disaster recovery management for IT systems and websites.
  
  

Nice To Have

• Experience with Shopify Liquid (templating language).
• Knowledge of SEO best practices.
• Familiarity with graphic design tools (e.g., Photoshop, Canva).
• Experience with email marketing tools and integration.
  
  

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What We Offer

• Great working environment
• Opportunity to grow in a dynamic company
  
  

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How to Apply: Please submit your resume and a brief cover letter outlining your experience with IT support and website management (especially Shopify).

Job Requirements

• Bachelor's degree in IT, Computer Science, or equivalent experience (preferred).
• Able to speak in English, Bahasa Malaysia and Mandarin
• Proven experience in IT support, systems administration, or a similar role.
• Hands-on experience with Shopify & Sitegiant.
• Proficiency in HTML, CSS, JavaScript, and web analytics tools.
• Familiarity with domain/DNS management and web hosting environments.
• Strong troubleshooting and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
  
  

Job Benefits

• KWSP
• SOCSO
• Annual and medical leave shall be in accordance with the prevailing Labour Law