IT Support Executive

Methodist Council of Education; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

The Methodist Council of Education is hiring an IT Support Executive. This position involves providing comprehensive IT support across multiple sites, managing hardware/software issues, and ensuring internet connectivity. Candidates must have proven experience in IT and strong communication skills, with a focus on service excellence.

Qualifications

• Proven experience in a similar role like IT Support Executive or Technician.
• Strong knowledge of hardware, Active Directory, and Microsoft 365.
• Skilled in diagnosing and resolving IT issues independently.

Responsibilities

• Provide daily technical support for IT hardware including PCs, printers, and networking equipment.
• Install and troubleshoot Windows OS and applications, maintaining internet connectivity.
• Document support activities, technical solutions, and procedures.

Skills

Problem-solving

Communication

Organizational skills

Detail-oriented

Education

Proven experience in IT support

Strong knowledge of computer hardware

Knowledge of Active Directory

Microsoft 365 administration

Understanding of networking protocols

Job description

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The IT Support Executive will provide comprehensive IT support across the Methodist Council of Education (MCOE) office, the Methodist Church of Malaysia (MCM) office, and Wesley Methodist School (WMS).

Key Duties & Responsibilities

1. Provide daily technical support for IT hardware, including PCs, printers, routers, switches, access points, projectors, and NAS devices.
2. Install, configure, and troubleshoot Windows operating systems and software applications, including the Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
3. Maintain and support internet connectivity and network infrastructure to ensure reliable performance across all sites.
4. Deliver timely on-site support to users at the main office, MCM office, and Wesley Methodist School, including occasional travel as needed.
5. Oversee system backup and restore processes, ensuring data integrity and security.
6. Diagnose and resolve hardware and software issues promptly to minimize downtime.
7. Manage user accounts, permissions, email systems, and network configurations, including the deactivation of expired accounts as per HR requirements.
8. Perform routine maintenance and updates on IT systems to ensure optimal security and performance.
9. Maintain accurate inventory records of all IT hardware, software licenses, and assets.
10. Assist with procurement of IT equipment and software.
11. Document support activities, technical solutions, and standard operating procedures.
12. Collaborate with team members and external vendors to resolve complex IT issues.
13. Provide end-user training and guidance on IT systems and applications as needed.

Job and Person Specification

Essential Specification (Must-have)

• Proven experience in a similar role (e.g., IT Support Executive, IT Technician).
• Strong knowledge of computer hardware, Active Directory, and Microsoft 365 administration.
• Proficient in Microsoft Windows OS and Office Suite, particularly Outlook.
• Solid understanding of networking protocols and technologies (TCP/IP, DNS, DHCP, VPN).
• Skilled in diagnosing and resolving a wide range of IT issues independently.
• Strong problem-solving, communication, and organizational skills.
• Detail-oriented, especially with respect to inventory tracking and documentation.
• Able to work independently and manage multiple support locations effectively.
• Customer-focused, with a strong commitment to service excellence.
• Possession of a valid driver’s license and willingness to travel between supported locations is essential.

Desirable Specification (Added advantage)

• Experience working in an education institute.

Safeguarding Commitment

The Methodist Council of Education is committed to safeguarding and promoting the welfare and safety of our students and expects all staff members to share this commitment.

Job Insights

Salary: Please include your expected monthly basic salary when applying.

Your application will include questions about your qualifications, right to work in Malaysia, expected salary, willingness to travel, and possession of a valid driver’s license.