IT Support Executive

KLK OLEO; Rawang; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

KLK OLEO seeks an IT Support Executive to manage IT operations, ensuring robust support for systems and networks in a hybrid environment. The role requires a Bachelor’s degree and 3 years of experience, focusing on user support and technical issue resolution. Candidates with certifications and a strong technical background in IT infrastructure will thrive in this dynamic role.

Qualifications

• 3 years of hands-on experience in IT support.
• Proficient in Windows Servers, Hyper-V, and Office 365.
• Microsoft Certifications are highly preferred.

Responsibilities

• Provide first-level IT support for hardware and software issues.
• Manage system backup, restoration, and IT asset management.
• Implement and maintain IT infrastructure with security principles.

Skills

Programming

Networking

Server Operating Systems

Technical Support

Data Recovery

IT Security Awareness

Cloud Technologies

Education

Bachelor's Degree in Information Technology

Microsoft Certifications (MCSA, MS365)

ITIL V4

CompTIA Server+ Certification

Tools

Windows Servers

Active Directory

VM Ware

Hyper-V

Office 365

Job description

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The IT Support Executive is responsible for supporting the company’s IT operations, infrastructure, and systems to ensure smooth daily operations.

Role and Responsibilities:

Provide first-level IT support for hardware, software, systems, and network issues (on-site and remote) to ensure smooth business operations in a hybrid work environment.

Understand user requirements and pain points, analyze root causes, and deliver practical, user-centric solutions aligned with business goals.

Manage system backup, restoration, and data recovery procedures; coordinate with vendors and Group IT for complex troubleshooting and ensure minimal downtime.

Handle end-to-end IT asset management including PC/Laptop/mobile device setup, inventory tracking, delivery, and decommissioning in compliance with company policies.

Monitor and control user access, security permissions, and server access in accordance with cybersecurity policies and best practices

Implement and maintain IT infrastructure with embedded security principles, supporting both on-premise and cloud-based environments (eg., Azure, AWS).

Provide onboarding and continuous training to end-users on systems, tools (e.g., Microsoft 365, cloud platforms), and IT security awareness to promote digital readiness.

Support IT compliance, risk management, and disaster recovery initiatives by participating in regular testing, documentation updates, and incident response activities.

Document and maintain technical information on devices, applications and system configurations for audit and operational continuity.

Actively contribute to IT-related projects including digital transformation, automation, and process improvement to drive business efficiency.

Ensure IT operations comply with Malaysian laws (Cyber Security Act 2024(Act)) (e.g., OSH Act 1994, Environmental Quality Act 1974, and Factory & Machinery Act 1967), industry quality standards (e.g., ISO, client-specific requirements).

Perform any other duties as assigned by superior, management, including project participation and cross-functional collaboration.

Job Success Requirements:

Academic Qualifications

o Bachelor's Degree in Information Technology, Computer Science, Software Engineering, Networking,

o Credit in Mathematics (SPM or equivalent) is preferred.

o CGPA of 3.5 and above preferred.

o Microsoft Certifications (e.g., MCSA, MS365) , ITIL V4 and CompTIA Server+ Certification

will be an added advantage.

Technical Knowledge & Skills

o Minimum 3 years of hands-on experience in programming, networking, and server operating systems.

o Proficient in managing Windows Servers, Hyper-V, VM Ware, Office 365, Active Directory, Group Policy (GPO), WSUS, Anti Virus and Certificate server

o Handling of Storage Server, SAN Storage and Distributed Storage

o Familiarity with SQL programming in manufacturing or industrial environments is a strong advantage.

o Solid understanding of networking technologies including DNS, DHCP, FTP’S, VLAN, WAN and SDWAN.

o Solid understanding of backup and restore softwares such as Veritas, Veeam and etc.

o Able to apprehend CCTV and door access basic technical issues and support

Additional Technology Awareness (Preferred)

o Exposure to Data Warehousing, Big Data, Power BI, and Internet of Things (IoT) will be beneficial.

o Data Analytics and Report Creation

o Exposure in Power Bi, TableU

o Understanding of POS system

o Digital Transformation knowledge IR4.0

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Chemicals & Plastics Manufacturing 1,001-5,000 employees

KLK OLEO is one of the world’s leading oleochemical producers that is committed to delivering excellence in the global marketplace. Our integrated oleochemical complexes located in key sourcing and supply markets (Malaysia, Indonesia, China and Europe) produce a wide range of high quality sustainable oleochemical products from natural renewable raw materials.

KLK OLEO is part of Kuala Lumpur Kepong Berhad (“KLK”), a leading international plantations group listed on the Main Market of Bursa Malaysia Securities Berhad. Strategically integrated to our upstream plantations parent, KLK OLEO is able to extract synergies and focus on developing sustainable solutions and reliable supply for our customers. At KLK OLEO, sustainability is integral to our business. Being a member of the RSPO, we are committed to delivering high quality and safe products to our customers, and ensuring high traceability throughout our supply chain. KLK OLEO’s strong commitment to meet customers’ expectations underscores our solid reputation as a reliable supplier in the global market place.

KLK OLEO's production portfolio ranges from basic oleochemical products, such as fatty acids, glycerine, fatty alcohols and fatty esters, all the way down the spectrum to specialties, such as methyl ester sulphonate (MES), surfactants and phytonutrients. Our products are used in diverse end-use applications, including home & personal health care, cosmetics & toiletries, food, flavours & fragrances, lubricants, polymers and industrial chemicals. Backed by a firm belief in innovation and a strong R&D culture, the creation of new downstream businesses continues to be the cornerstone of our strategy to capitalise on the integrated value chain.

Headquartered in Malaysia, with a workforce of 3,000 people worldwide, KLK OLEO strives to develop and uphold good relationships and long term partnerships with our customers and stakeholders.

KLK OLEO is one of the world’s leading oleochemical producers that is committed to delivering excellence in the global marketplace. Our integrated oleochemical complexes located in key sourcing and supply markets (Malaysia, Indonesia, China and Europe) produce a wide range of high quality sustainable oleochemical products from natural renewable raw materials.

KLK OLEO is part of Kuala Lumpur Kepong Berhad (“KLK”), a leading international plantations group listed on the Main Market of Bursa Malaysia Securities Berhad. Strategically integrated to our upstream plantations parent, KLK OLEO is able to extract synergies and focus on developing sustainable solutions and reliable supply for our customers. At KLK OLEO, sustainability is integral to our business. Being a member of the RSPO, we are committed to delivering high quality and safe products to our customers, and ensuring high traceability throughout our supply chain. KLK OLEO’s strong commitment to meet customers’ expectations underscores our solid reputation as a reliable supplier in the global market place.

KLK OLEO's production portfolio ranges from basic oleochemical products, such as fatty acids, glycerine, fatty alcohols and fatty esters, all the way down the spectrum to specialties, such as methyl ester sulphonate (MES), surfactants and phytonutrients. Our products are used in diverse end-use applications, including home & personal health care, cosmetics & toiletries, food, flavours & fragrances, lubricants, polymers and industrial chemicals. Backed by a firm belief in innovation and a strong R&D culture, the creation of new downstream businesses continues to be the cornerstone of our strategy to capitalise on the integrated value chain.

Headquartered in Malaysia, with a workforce of 3,000 people worldwide, KLK OLEO strives to develop and uphold good relationships and long term partnerships with our customers and stakeholders.

What can I earn as an Information Technology Support Executive