IT Support Engineer (Shah Alam)

ZALORA Group; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading eCommerce company in Shah Alam, Malaysia, is seeking an IT Support Engineer to provide hands-on technical support and ensure smooth day-to-day IT operations across hardware, software, and network systems. The ideal candidate will have a Bachelor’s degree in IT or Computer Science and strong interpersonal skills. Responsibilities include installing and configuring equipment and responding to service requests. A detail-oriented approach and team collaboration are essential.

Qualifications

• Strong interpersonal and communication (written and verbal) skills.
• Knowledge and/or experience with a variety of computer hardware and software systems.
• Ability to work well independently and as part of a larger team.

Responsibilities

• Installing and configuring computer hardware, software, systems, networks, mobile phones, printers, and scanners.
• Responding in a timely manner to service users issues and requests.
• Perform bi-weekly rounding duty on all computer stations to ensure everything is in working condition.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Multitasking

Education

Bachelor’s degree in IT or Computer Science

Job description

Overview

We are looking for an IT Support Engineer, responsible for providing hands-on technical support and ensuring smooth day-to-day IT operations across hardware, software, and network systems. This role is based on Malaysia - Shah Alam.

Responsibilities

• Installing and configuring computer hardware, software, systems, networks, mobile phones, printers, and scanners.
• Replace/repair computer hardware down to component level (e.g. replacing laptop LCD screen, CPU fan, ribbon connectors, speaker, and more).
• Responding in a timely manner to service users issues and requests.
• Perform bi-weekly rounding duty on all computer stations to ensure everything is in working condition.
• Assist the IT Infra Support team in various IT projects, such as testing new technology on hardware and software.

Requirements

• Bachelor’s degree in IT or Computer Science.
• Strong interpersonal and communication (written and verbal) skills.
• Interest in working for an eCommerce industry.

Personality profile

• Knowledge and/or experience with a variety of computer hardware and software system
• Ability to work well independently and as part of a larger team
• Detail-oriented with an ability to multitask and manage multiple assignments simultaneously
• Ability to work in a fast-paced environment with various personalities.
• Ability to apply logical or scientific thinking to various intellectual and practical problems.
• Deadline-driven
• Willing to work in the Warehouse Shah Alam area