IT Support Engineer (KL Eco City)

ZALORA Group; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

A leading eCommerce company is seeking an IT Support Engineer based in Kuala Lumpur, Malaysia. This role involves providing hands-on technical support and managing IT operations. Responsibilities include installing and configuring hardware/software, troubleshooting issues, and assisting with IT projects. Candidates should hold a Bachelor’s degree in IT or Computer Science, possess strong communication skills, and have a willingness to work in a dynamic environment.

Qualifications

• Strong interpersonal and communication skills.
• Interest in working for an eCommerce industry.
• Knowledge/experience with various computer hardware and software systems.

Responsibilities

• Install and configure computer hardware and software.
• Replace/repair computer hardware components.
• Respond to service users issues in a timely manner.
• Perform bi-weekly checks on computer stations.
• Assist in IT projects and testing new technologies.

Skills

Technical support

Hardware repair

Communication skills

Problem solving

Education

Bachelor’s degree in IT or Computer Science

Job description

We are looking for an IT Support Engineer, responsible for providing hands-on technical support and ensuring smooth day-to-day IT operations across hardware, software, and network systems. This role is based on Malaysia

Duties & Responsibilities:
● Installing and configuring computer hardware, software, systems, networks, mobile phones, printers, and scanners.
● Replace/repair computer hardware down to component level (e.g. Replacing laptop LCD screen, CPU fan, ribbon connectors, speaker, and more)
● Responding in a timely manner to service users issues and requests.
● Perform bi-weekly rounding duty on all computer stations to ensure everything is in working condition.
● Assist the IT Infra Support team in various IT projects, such as testing new technology on hardware and software.

Requirements:
● Bachelor’s degree in IT or Computer Science.
● Strong interpersonal and communication (written and verbal) skills.
● Interest in working for an eCommerce industry.

Personality profile:
● Knowledge and/or experience with a variety of computer hardware and software system
● Ability to work well independently and as part of a larger team
● Detail-oriented with an ability to multitask and manage multiple assignments simultaneously
● Ability to work in a fast-paced environment with various personalities.
● Ability to apply logical or scientific thinking to various intellectual and practicalproblems.
● Deadline-driven
● Willing to work in the Zalora Malaysia HQ Mercu area