IT Support Engineer - Basic up to RM 4.5k

Talent Recruit; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Job summary

A recruiting agency seeks an IT Support Engineer in Shah Alam, Malaysia. This role involves diagnosing technical issues, setting up systems, and providing user support. Ideal candidates have a diploma in IT, 1-2 years of helpdesk experience, and fluency in English and Bahasa Malaysia. The position requires travel and effective communication skills in a fast-paced environment.

Qualifications

• 1-2 years of working experience in IT deskside/helpdesk related support.
• Able to speak & write in English & Bahasa Malaysia.
• Possess own transport and willing to travel within Malaysia.

Responsibilities

• Diagnosing and resolving technical issues related to hardware and software.
• Setting up new computers and ensuring integration into the network.
• Providing user assistance and training on hardware and software.

Skills

Microsoft Windows

Apple Mac OS & IOS

Google Android OS

Microsoft Office Suites

Network troubleshooting

IT infrastructure knowledge

Effective communication

Education

Diploma or Degree in IT related field

Job description

Company Background:

We represent our client from Hong Kong, a conglomerate with business interests in Malaysia across various sectors, including F&B, furniture, logistics, and more. As they are expanding, they are looking for IT Support Engineer to join them.

Job Description:

• Diagnosing and resolving technical issues related to hardware, software, and network connectivity, both remotely and in person.
• Setting up new computers, software, and peripherals, ensuring they are properly configured and integrated into the existing network.
• Performing routine maintenance, upgrades, and repairs on computer systems and related equipment.
• Providing assistance and guidance to users on how to effectively use hardware and software, including training on new applications or systems.
• Vendor Support Acting as the point of contact and liaising with vendors for any IT related activities & projects.
• Tracking and managing user support requests, escalating complex issues to higher-level support teams when necessary.
• Maintaining accurate records of support requests, solutions, and system configurations.
• Effectively communicating with users & vendor about the status of their support requests and providing clear, concise instructions.
• Ensuring that all IT-related activities are in compliance with company policies and procedures.

Requirements

• Diploma or Degree in IT related field.
• 1-2 years of working experience in IT deskside/helpdesk related support.
• Able to speak & write in English & Bahasa Malaysia.
• Experience in Microsoft Windows (10, 11), Apple Mac OS & IOS, Google Android OS. Microsoft Office Suites (Outlook, Excel, OneDrive, OneNote, Word, PowerPoint, Teams).
• Has basic knowledge in network troubleshooting at endpoint level.
• Has basic exposure in IT infrastructure equipment, e.g. router, switch, firewall, access point.
• Possess own transport, willing to travel (within Malaysia), positive thinking, willing to pickup new stuff, decent communication, and administration skills, contactable via modern communication tools (IM).

• Able to work with minimal supervision & prioritize tasks, manage multiple requests simultaneously, and meet deadlines.

If you're interested, you may also share your resume directly to [e-mail]