IT Support Engineer

PEOPLE PROFILERS; Shah Alam; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in Malaysia is searching for an IT Executive to enhance their IT operations across Singapore and China. This role involves providing technical support for end-user devices, managing software setups, and collaborating with various vendors. Candidates should have a degree in IT, excellent communication skills in English and Mandarin, and 2-3 years of IT Helpdesk experience.

Qualifications

• 2-3 years of experience in IT Helpdesk and technical support.
• Proficiency in written and spoken English and Mandarin.
• Knowledge in server management preferred.

Responsibilities

• Deliver technical assistance to end-users and affiliated subsidiaries.
• Monitor system performance and ensure compliance.
• Collaborate with vendors and service providers.

Skills

Technical Support

Troubleshooting

Communication

Management

Powershell

Education

Degree or Diploma in IT

Tools

Windows 10

Microsoft Office

Server Management

Android

iOS

Job description

We're in search of a proficient IT Executive to join our team based in Malaysia, tasked with supporting our IT operations in Singapore and China.

The ideal candidate will have a pivotal role in upholding and improving our IT infrastructure, ensuring smooth connectivity, and delivering effective technical support to our users.

The primary duties entail:

• Delivering daily technical assistance at level 1 and level 2 to end-users within the business.
• Deliver prompt IT support to users and affiliated subsidiaries in China.
• Deploying and configuring end-user devices.
• Offering assistance with Windows, Android, iOS, and Microsoft Office products.
• Handling software setup, installation, upgrades, patches, and maintenance.
• Monitoring system performance and ensuring compliance with specifications.
• Resolving issues and addressing outages promptly.
• Collaborating with vendors and service providers.

Job Requirements

• Possession of a degree or diploma in an IT-related field.
• Proficiency in both written and spoken English and Mandarin is essential for effective communication with colleagues in China.
• Demonstrated 2-3 years of experience in IT Helpdesk and providing technical support for end-user devices, including troubleshooting computer applications and operating systems.
• Previous experience in coordinating with vendors, suppliers, and service providers.
• Proficiency with Windows 10 is required, with familiarity with the Chinese Simplified version being advantageous.
• Knowledge and experience in server management, including setup, maintenance, backup, and PowerShell, are preferred.

Required Skills:

Subsidiaries Chinese Connectivity Powershell Technical Assistance Search Service Providers Mandarin iOS Android Operating Systems Infrastructure Technical Support Specifications Troubleshooting Windows Vendors Suppliers Software Maintenance Microsoft Office Business English Communication Management

Salary Package: