IT Support Engineer

Konica Minolta Malaysia; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in imaging solutions is looking for an IT Engineer to provide end-user support and troubleshoot issues related to software, hardware, and networks. The ideal candidate will have a Diploma in IT, excellent communication skills, and a proven track record in user support. Responsibilities include both remote and onsite assistance, documentation of processes, and training staff on technology.

Qualifications

• Diploma / Advanced Diploma in IT or equivalent.
• At least 1 year of related experience preferred.
• Good communication skills in English, Malay, Mandarin, Chinese.

Responsibilities

• Provide level 1 and level 2 user support.
• Document processes and maintain inventory of IT resources.
• Train staff on existing technology and provide orientation.

Skills

Troubleshooting

Customer Service

Documentation

Communication

Education

Diploma in Computer Science / Information Technology

Job description

Job Brief

Responsible for providing end users support such as troubleshooting PC/Notebook, configure software, troubleshoot applications software, asset management including deployment and refreshment, installing and configuring phone/tablets, printers, local area networks, wide area networks, any piece of computer related peripheral or software that end user would be using. IT engineer has to perform their daily tasks by providing a high level of customer service to the end user.

Job Responsibilities

• General
• Provide level 1 support (assistance through phone call)
• Provide level 2 users support (onsite support by attending to end user) on the following: o Troubleshooting network operating system, software and hardware o Being familiar with network operating system, software and hardware o Work within a ticketing system and create documentation for new processes o Training staff to maximize the potential of existing technology o Taking new users through the orientation process o Providing individual support and training upon request o Providing recommendations about support and information access o Maintaining an updated inventory of software, hardware and resources o Demonstrated aptitude for continuous learning and innovative thinking o Able to work independently and in a team environment o Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
• Performing any other IT related duties assigned.
• Performing after hour on-call work when necessary.
• Support remote users problem from Branches where necessary (including BCP sites).
• Prepare log tickets on any users request attended and close the ticket upon issue resolved.
• Prepare a resolution after each log tickets has been done.
• Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.
  
  

Job Requirements

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Computer Science / Information Technology
• Preferably at least 1 year of related working experience.
• Preferably specializing in Information Technology or equivalent.
• Good communication skills in English,Malay,Mandarin,Chinese language for both spoken and written.