IT support engineer

DC DIGITAL PTE. LTD.; Pasir Panjang; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading IT services company in Malaysia is looking for a technical support specialist to provide on-site and remote assistance, manage client systems, and ensure high user satisfaction. The ideal candidate will hold a Bachelor's degree and possess strong troubleshooting, communication, and analytical skills, with proficiency in both English and Chinese.

Qualifications

• Bachelor’s degree in computer science, IT or related field required.
• Knowledge of application development is essential.
• Proficient in communication in English and Chinese.

Responsibilities

• Provide technical assistance and troubleshooting for clients.
• Support deployment and maintenance of computer systems.
• Manage IT assets and offer excellent customer service.

Skills

Customer service

Technical troubleshooting

Analytical skills

Collaboration

Communication

Education

Bachelor’s degree in computer science, IT or related field

Tools

Cisco/Meraki routers

Microsoft O365

Apple products

HP products

Job description

Job Description & Requirements

DUTIES AND RESPONSIBILITIES

• Provide on-site and/or remote technical assistance to customers, diagnosis and troubleshooting of technical problems
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
• IT asset management and other adhoc duties as assigned

QUALIFICATIONS

• Bachelor’s degree in computer science, IT or related field or equivalent in education and experience
• Knowledge in application development
• Knowledge in Cisco/Meraki routers, switch, access point
• Knowledge in Microsoft O365, Teams, AD and management tools
• Knowledge in APC, Zebra, Apple, HP, retail POS, Logitech, Poly products
• Good coordination and communication skills with internal and external customers
• Strong analytical and issue resolution skills
• Strong collaborative and team coordination skills
• Able to work in a fast-paced environment
• Be well organized and able to work under pressure
• Good interpersonal skills with a service orientated approach
• Be able to work well individually as well as with a team
• Can speak both English and Chinese