IT Support Engineer

United Overseas Bank; Kuala Lumpur; On-site; MYR 45,000 - 60,000; Full time

Job summary

A leading financial institution is seeking an IT Support Engineer in Kuala Lumpur to provide technical support and manage user accounts. The role involves troubleshooting hardware and software issues and collaborating with the regional support team. Candidates should have experience in IT support and a good understanding of Microsoft 365 and network troubleshooting. This position offers an opportunity to grow in a supportive work environment.

Qualifications

• Experience in providing IT support and troubleshooting.
• Familiarity with Microsoft 365 and Active Directory.
• Knowledge of network setup and troubleshooting.

Responsibilities

• Provide IT support through the ticketing system.
• Manage user accounts and access permissions.
• Troubleshoot hardware and software issues.

Skills

Technical Support

Troubleshooting

Active Directory

Microsoft 365

Network Troubleshooting

Tools

Ticketing System

VPN

Job description

Overview

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Job Summary: The IT Support Engineer is responsible for delivering technical support and troubleshooting services to end-users, ensuring the smooth operation of IT systems. This role involves managing incidents and service requests through a ticketing system, resolving hardware/software issues, supporting IT infrastructure, and collaborating with the regional support team in Singapore. The engineer also prepares regular reports to track support performance, asset status, and compliance metrics.

Responsibilities

• Technical Support & Ticket Management:
  • Provide first and second-level support for IT issues via the ticketing system.
  • Log, track, prioritize, and resolve incidents and service requests within defined SLAs.
  • Escalate unresolved issues to appropriate teams while maintaining ownership and communication with end-users.
• User & System Administration:
  • Manage user accounts, permissions, and access rights in Active Directory and Microsoft 365.
  • Support desktop/laptop provisioning, software installations, and system configurations.
• Hardware & Software Support:
  • Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices.
  • Maintain and update IT asset inventory and documentation.
• Network & Connectivity:
  • Assist in diagnosing and resolving basic network issues (LAN, Wi-Fi, VPN).
  • Support network device setup and configuration under guidance.
• Regional Collaboration:
  • Engage with the IT support team in Singapore for issue escalation, knowledge sharing, and coordination of cross-site support activities.
  • Participate in regional meetings and contribute to standardization of support practices.
• Reporting & Documentation:
  • Generate regular reports on ticket resolution metrics, asset inventory, and compliance status.
  • Document troubleshooting steps, resolutions, and known issues for knowledge base development.
  • Provide insights and recommendations based on support trends and recurring issues.
• Security & Compliance:
  • Apply patches and updates to ensure system security and compliance.
  • Support endpoint protection and data loss prevention tools.
• Project & Deployment Support:
  • Participate in IT projects such as hardware refresh, software rollouts, and system upgrades.
  • Collaborate with cross-functional teams to implement IT solutions.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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