IT Support Engineer

DayOne; Johor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading data infrastructure company in Malaysia is seeking a dedicated IT Support role to handle hardware, software, and networking issues. The ideal candidate should be skilled in technical helpdesk support, possess at least a Diploma in Computer Science or IT, and have strong communication abilities in English, Malay, and Chinese. This position offers the chance to be a vital part of a fast-growing organization, committed to innovation and diversity.

Qualifications

• At least 3 years of working experience in a Windows support/helpdesk role.
• Fluent in English, Malay, and Chinese for both spoken and written communication.
• Willing to travel.

Responsibilities

• Fixing hardware, software, and networking issues.
• Responding to general IT requests.
• Ensuring security software is kept up to date.
• Maintaining an updated inventory of software, hardware, and resources.

Skills

Service desk

Technical Helpdesk

Basic understanding of Networks (TCP/IP, WAN, LAN, ADSL, VPN)

Knowledge of Active Directory

Good communication skills in English

Ability to troubleshoot complex software and hardware issues

Education

Diploma in Computer Science/Information Technology or equivalent

Tools

Microsoft Office applications

Windows desktop and server operating systems

Job description

Join DayOne – Shaping the Future of Data Infrastructure

DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started.

As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.

If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.

Responsibilities

• Fixing hardware, software, and networking issues.
• Responding to general IT requests.
• Ensuring security software is kept up to date.
• Maintaining an updated inventory of software, hardware, and resources
• Able to work independently and in a team environment.
• Performing any other IT related duties assigned.
• Performing after hour on-call work when necessary.
• Support remote users problem from Branches where necessary.
• Prepare log tickets on any users request attended and close the ticket upon issue resolved.
• Prepare a resolution after each log tickets has been done.
• Documenting case studies and relevant IT processes and procedures and adding to the knowledge base of the organization.
• Regular system inspections, equipment inspections, and service inspections

Requirements

• Candidate must possess at least a Diploma in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Required skill(s): Service desk, Technical Helpdesk.
• Basic understanding of Networks (TCP/IP, WAN, LAN, ADSL, VPN).
• Knowledge of Active Directory, Group Policy, DNS, DHCP etc.
• Experience with Microsoft Office applications.
• Experience with Windows desktop and server operating systems.
• At least 3 year(s) of working experience in a Windows support / helpdesk role.
• Good communication skills in English, Malay, Chinese language for both spoken and written.
• Ability to troubleshoot complex software and hardware issues.
• Willing to travel.

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.

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