IT Support

Stampede Solution Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Kuala Lumpur is hiring for a Full-time IT Support role. You will handle customer inquiries, maintain software applications, and ensure smooth operations. Candidates should possess a degree in Computer Science and have 2-3 years of experience, alongside skills in problem-solving and technical processes.

Qualifications

• 2-3 years of relevant work experience required.
• Knowledge of client/server application development.
• Ability to meet strict deadlines.

Responsibilities

• Timely response to customers’ enquiries.
• Maintain software applications and operating systems.
• Collaborate with team members to improve effectiveness.

Skills

Problem-solving skills

Attention to detail

Technical thought process

Ability to prioritize

Desire to learn

Education

College or University degree in Computer Science

Tools

Microsoft.NET

C#

MS Office products

Job description

Stampede Solution Sdn Bhd is hiring a Full time IT Support role in Bangsar South, Federal Territory of Kuala Lumpur. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
• 2-3 years of relevant work experience required for this role
• Expected salary: RM2,500 - RM3,200 per month

Job Description

Daily Task

• Timely response to customers’ enquiries. Log cases, provide information and troubleshoot to solve customer problems
• Keep customer informed, set and follow through commitments
• Keep precise case documentation and case ownership
• Timely elevate and/or escalate to next level support when the case is too complex
• Testing & Deployment of new releases on the client side.
• Suggest product improvements that can minimize cost of support.

SMS

• Monitor the SMS server and ensure the smooth running of the programme
• Troubleshoot and resolve SMS related issued when contacted by clients
• Maintaining software applications, operating systems and regular maintenance

Team Work

• Attend and contribute to team meetings in a positive manner
• Share information with team members
• Be comfortable in working with all stakeholders
• Collaborate with other team members to apply new ideas, practices and tools to improve the team’s effectiveness
• Perform other duties as required, including covering absences/leave where required

Job Requirements

• College or University degree in Computer Science or a related discipline
• Strong desire to learn
• Exposure to Microsoft.NET development using C#
• Knowledge of client/server application development, DB, MS Office products etc
• A technical, logical thought process
• Attention to detail is essential
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritise and delegate