IT Support

Stampede Solution - VOLARE®; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the software solutions sector seeks a support technician to handle customer inquiries, monitor systems, and collaborate with teams. Candidates should possess a degree in Computer Science and skills in Microsoft.NET and C#. This role offers an opportunity to grow in a dynamic environment while improving customer satisfaction through effective problem-solving.

Qualifications

• Degree in Computer Science or related discipline.
• Strong desire to learn and problem-solving skills.
• Exposure to Microsoft.NET development using C#.

Responsibilities

• Respond to customer inquiries and troubleshoot issues.
• Monitor SMS server and ensure smooth operation.
• Contribute to team meetings and collaborate with stakeholders.

Skills

Problem-solving skills

Attention to detail

Technical thought process

Collaboration

Education

College or University degree in Computer Science

Tools

Microsoft.NET

C#

Job description

Daily Task

• Timely response to customers’ enquiries. Log cases, provide information and troubleshoot to solve customer problems
• Keep customer informed, set and follow through commitments
• Keep precise case documentation and case ownership
• Timely elevate and/or escalate to next level support when the case is too complex
• Testing & Deployment of new releases on the client side.
• Suggest product improvements that can minimize cost of support.
  
  
  

SMS

• Monitor the SMS server and ensure the smooth running of the programme
• Troubleshoot and resolve SMS related issued when contacted by clients
• Maintaining software applications, operating systems and regular maintenance
  
  
  

Team Work

• Attend and contribute to team meetings in a positive manner
• Share information with team members
• Be comfortable in working with all stakeholders
• Collaborate with other team members to apply new ideas, practices and tools to improve the team’s effectiveness
• Perform other duties as required, including covering absences/leave where required
  
  
  

Job Requirements

• College or University degree in Computer Science or a related discipline
• Strong desire to learn
• Exposure to Microsoft.NET development using C#
• Knowledge of client/server application development, DB, MS Office products etc
• A technical, logical thought process
• Attention to detail is essential
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritise and delegate
  
  
  

Interested candidates please submit your application through Jobstore