IT Staff Engineer (Business Systems Analytics)

Ams Osram; Bayan Lepas; On-site; MYR 60,000 - 85,000; Full time

Job summary

A leading company in the technology sector seeks a Global Systems Support Specialist to ensure operational functionality across production sites. The role entails monitoring system performance, conducting analysis, and collaborating with users to optimize business processes. Candidates should possess strong analytical skills and a degree in IT or a related field.

Qualifications

• Experience in system support and deployment management.
• Strong analytical skills in problem resolution.
• Ability to document and implement system requirements effectively.

Responsibilities

• Provide global system support across all production sites.
• Conduct thorough error and problem analysis.
• Develop training materials and facilitate training sessions.

Skills

System Monitoring

Quality Assurance

Problem Analysis

Training and Documentation

Business Process Optimization

Education

Bachelor’s degree in Information Technology or related field

Job description

• Provide global system support across all production sites to ensure consistent operational functionality.
• Monitor system jobs, processes, and data integrity to uphold high-quality standards.
• Govern and oversee the Release and Deployment Management processes to ensure compliance and efficiency.
• Conduct thorough error and problem analysis to support timely resolution and system stability.
• Document, assess, and implement system requirements for internal stakeholders.
• Collaborate with business users to optimize and enhance existing business processes.
• Drive continuous development and improvement initiatives for current applications.
• Interpret and enforce system quality standards and procedures, ensuring alignment with organizational policies.
• Analyze system data to identify opportunities for improvement, particularly in security and software deployment practices.
• Evaluate audit findings and coordinate corrective actions with global sites to maintain compliance and performance standards.
• Design comprehensive test cases and scenarios; execute black-box testing focusing on system architecture and performance.
• Develop training materials and facilitate training sessions to support the standardization of policies and procedures across global sites.
• Author detailed design and/or functional specifications for new or existing systems; collaborate closely with development teams to ensure successful implementation.
• Analyze business requirements and recommend suitable solutions for global planning systems within the team's scope.
• Provide ongoing maintenance, enhancement, and support for planning systems, with a primary focus on the Global Delivery Planning System (GDPS) or other assigned platforms.
• Deliver second-level support and resolution for systems under the team’s responsibility.