IT Specialist

PHET Enterprise Services (AP) Limited, Philippines Regional Operating Headquarters; Petaling Jaya; On-site; MYR 72,000 - 110,000; Full time

Job summary

DXC Technology is seeking an IT Specialist – Application Support to provide L2/L3 support for business‑critical apps, focusing on RPA, Kube365 Workflow, and Power Platform. You will manage incidents, perform root cause analysis, and support releases while collaborating with vendors, developers, and infrastructure teams.

The role emphasizes ensuring availability, performance, and user satisfaction, with documentation, runbooks, and continuous improvement as core duties.

Qualifications

• 3–6 years of experience in Application Support, AMS, Managed Services, or Production Support environments.
• Experience supporting enterprise applications in SLA-driven environments.
• Exposure to workflow automation, low-code platforms, reporting tools, and business process automation.

Responsibilities

• Provide L2/L3 application support, monitoring, troubleshooting, and incident resolution.
• Manage application incidents, root cause analysis, problem management, and service restoration activities.
• Support application releases, patches, upgrades, testing, and change management processes.
• Monitor and support RPA bots, Kube365 workflows, Power Apps, Power Automate flows, and Power BI reports.
• Troubleshoot workflow failures, automation issues, integrations, permissions, data discrepancies, and performance concerns.
• Work closely with business users, vendors, developers, and infrastructure teams to resolve issues and improve services.
• Maintain technical documentation, knowledge articles, support procedures, and operational runbooks.
• Contribute to continuous improvement, automation, and operational efficiency initiatives.

Skills

Power Platform

RPA concepts

Workflow automation

ITSM tools

SQL fundamentals

Tools

Kube365 Workflow

Microsoft 365

APIs & integrations

Job description

Job Description

Job Description: The IT Specialist – Application Support is responsible for providing Level 2 and Level 3 support for business-critical applications, particularly RPA solutions, Kube365 Workflow, and Microsoft Power Platform (Power Apps, Power Automate, and Power BI). The role focuses on ensuring application availability, stability, performance, and user satisfaction by managing incidents, service requests, troubleshooting, enhancements, deployments, and continuous improvement initiatives.

Key Responsibilities

Key Responsibilities: Provide L2/L3 application support, monitoring, troubleshooting, and incident resolution. Manage application incidents, root cause analysis, problem management, and service restoration activities. Support application releases, patches, upgrades, testing, and change management processes. Monitor and support RPA bots, Kube365 workflows, Power Apps, Power Automate flows, and Power BI reports. Troubleshoot workflow failures, automation issues, integrations, permissions, data discrepancies, and performance concerns. Work closely with business users, vendors, developers, and infrastructure teams to resolve issues and improve services. Maintain technical documentation, knowledge articles, support procedures, and operational runbooks. Contribute to continuous improvement, automation, and operational efficiency initiatives.

Required Experience

Required Experience: 3–6 years of experience in Application Support, AMS, Managed Services, or Production Support environments. Experience supporting enterprise applications in SLA-driven environments. Exposure to workflow automation, low-code platforms, reporting tools, and business process automation. Experience collaborating with business stakeholders, technical teams, and external vendors.

Key Technical Skills

Key Technical Skills: Microsoft Power Platform: Power Apps, Power Automate, Power BI, SharePoint, Dataverse. Workflow & Automation: Kube365 Workflow, RPA concepts, bot monitoring, workflow configuration. Service Management: Incident, Problem, Change, Release, Request, and Knowledge Management. Technical Foundations: ITSM tools, Microsoft 365, SQL fundamentals, APIs, integrations, and data analysis.

Preferred Certifications

• ITIL Foundation
• Microsoft Power Platform Certifications (PL-900, PL-200, PL-400)
• RPA Platform Certifications

Success Metrics (KPIs)

• SLA achievement and service performance
• Incident resolution and Mean Time to Resolve (MTTR)
• Application availability and operational stability
• Change success rate
• Backlog management
• Customer satisfaction
• Knowledge contribution and continuous improvement participation

Company Culture

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment Fraud Warning

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

About DXC Technology

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.