IT Service Manager (Based at CMS I-Systems Sdn Bhd, Kuching)

Cahya Mata Sarawak Berhad; Malaysia; On-site; MYR 150,000 - 200,000; Full time

Job summary

An established industry player is seeking an IT Service Manager to oversee IT tasks and staff while building strong relationships with clients and stakeholders. This role involves managing projects, assessing technology needs, and providing innovative solutions that align with client requirements. The ideal candidate will have a diploma in Information Technology or equivalent experience, along with strong leadership and management skills. Join a forward-thinking company where your contributions will directly impact client satisfaction and organizational success. If you're passionate about IT and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Diploma in IT or equivalent experience in IT services required.
• Strong management and leadership skills are essential.

Responsibilities

• Manage IT tasks, staff, and client relationships effectively.
• Coordinate IT purchases and manage OPEX and CAPEX budgets.

Skills

Customer Service

Management

Leadership

Problem Solving

Analytical Thinking

Time Management

Education

Diploma in Information Technology

Tools

Google Workspace

Job description

IT Service Manager (Based at CMS I-Systems Sdn Bhd, Kuching)

Responsibilities:

• Manages information technology (IT) tasks and staff, establishes relationships with clients/stakeholders, services computer systems and software, and maintains computer networks and user connectivity.
• Develops relationships with clients/stakeholders and organisations to assess their technology, support, and security needs.
• Provides client/stakeholder assessments, and pitches IT equipment and service packages during meetings or presentations.
• Offers innovative solutions that meet clients/stakeholder needs while remaining cost effective.
• Manages projects by creating timelines, adhering to budgets, and assigning staff members.
• Establishes client/stakeholder goals, and tracks progress and other metrics.
• Maintains relationships with technology, software, and security vendors.
• Manages and assesses the performance of staff members who specialise in support, sales, and installation.
• Identifies staffing needs and works with human resources colleagues to pursue the hiring process.
• Specializes in IT needs and demands.
• Maintains familiarity with current and upcoming IT equipment, services, and other developments.
• Coordinates troubleshooting, support, and service for equipment and networks when necessary.
• Upholds a sense of customer service and measures client satisfaction.
• Attends industry events and trade exhibitions to learn about cutting edge product releases and news.
• Experience in Managing Google Workspace preferred.
• Negotiate contracts with manufacturers for software and hardware vendors.
• Coordinate IT purchases (hardware, software and services).
• Managing IT staff by recruiting and training employees, and appraising their performance.
• Preparation of OPEX and CAPEX budgets.
• Demonstrated working knowledge of IT security and policies.

Requirements:

• Diploma in Information Technology (or similar) or demonstrated equivalent working experience in IT services or a related field.
• Experience with Computers and Networks.
• Experience with Customer Service, Management, Leadership, Staffing, Written and Verbal Communication, Interpersonal Communication, Problem Solving, Decision Making, Critical Thinking, Teamwork, Attention to Detail, Analytical Thinking, Time Management, Working Under Pressure.

Interested applicants are invited to submit a complete resume with supporting documents, current and expected salary, contact number and enclose a recent passport-sized photograph to:

Human Capital Planning Unit (Group HR Department)
Cahya Mata Sarawak Management Services Sdn Bhd
T: [phone] / F: [phone]
E: [e-mail]

Closing Date: 19 November 2021

All applications will be treated with strict confidence. Only short-listed candidates shall be notified. Remuneration package for the successful candidate shall commensurate with qualifications and experience.