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A leading provider of transport solutions is seeking an IT Service Management Specialist to join their newly established Regional Hub in Kuala Lumpur. The role involves setting up ITSM processes from scratch, managing incidents and problems, and contributing to continued service improvement. Ideal candidates will possess strong analytical and problem-solving skills, along with ITIL certification and a background in IT service management.
Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.
Founded in 1979, the company is headquartered in Alphen aan den Rijn in The Netherlands and operates in more than 110 countries with over 3,500 employees around the world. The Hyva Group encompasses more than 30 subsidiaries globally, with an extraordinary sales and service coverage and 14 production facilities in Brazil, China, Germany, India, and Italy, with more than 20,000 customers.
About The Role
As an IT Service Management Specialist in our brand new Regional Hub / Shared Services Centre (SSC) in Mid Valley City, Kuala Lumpur, you will have the opportunity to play a role in all aspects of IT service management, with a focus on Configuration Management Database (CMDB), Incident Management, Problem Management, and Change Management. You will work closely with team members to ensure the effective and efficient delivery of IT services, while also supporting continual service improvement (CSI).
ThisroleoffersauniqueopportunitytobepartofanewlyestablishedSharedServicesCentre,whereyouwillhelpbuildITservicemanagementprocessesFROMSCRATCH.You’llbeinstrumentalinshapingthefoundationanddrivingserviceexcellencefromthegroundup.
Your key responsibilities will include but not limited to:
In this role you will be collaborating with various stakeholders across the business including our Global functions teams in Netherlands & other parts of the world.
Our Regional Hub supports a hybrid working approach. You will be supporting markets in multiple time zones and some flexibility around working hours will be needed. (Standby during out of office hour might be needed)
You will be joining a newly formed Shared Services Centre team, with opportunities to grow, within IT Service or wider IT functions.
About You
To be successful in this role you will have:
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Diversity, Equity & Inclusion (DEI)
We welcome everyone regardless of origin, gender, age, sexual orientation, philosophical or political conviction, disability etc.
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