IT Service Management Analyst - Korean Speaker

Randstad (Schweiz) AG; Petaling Jaya; Hybrid; MYR 30,000 - 60,000; Full time

Job summary

An innovative firm is seeking a detail-oriented IT Service Management Analyst fluent in Korean to join their dynamic team. This exciting role involves supporting enterprise technologies and ensuring exceptional customer satisfaction. The ideal candidate will possess strong analytical skills, ITIL certification, and a passion for problem-solving. With a flexible hybrid work model, this position offers a unique opportunity to contribute significantly to customer operational health while working with cutting-edge technologies. If you're ready to make an impact and grow in your career, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience in supporting enterprise technologies.
• ITIL Foundation certified or equivalent.

Responsibilities

• Monitor reactive cases owned by internal support organizations.
• Ensure correct case reporting and trending for customer operational health.

Skills

IT Service Management

Korean Language Proficiency

Analytical Skills

Problem-Solving

Microsoft Office Suite

Education

Degree in IT or related field

Tools

Windows

Azure

Cloud Technologies

Job description

IT Service Management Analyst - Korean Speaker

Hybrid

We are looking for a detail-oriented IT Service Management Analyst who is fluent in Korean to join our dynamic team. The ideal candidate will have a solid understanding of IT service management principles and a passion for providing exceptional support to our clients.

Location: Petaling Jaya, Malaysia

Work Mode: Flexible office & remote (3 days WFH, 2 days WFO)

Role: IT Service Management Analyst - Korean Speaker

Working Hours: Monday - Friday, 9AM - 6PM

What You'll Do:

• Knowledgeable in products such as Windows, Azure,Cloud, or any related tools/technologies.
• Knowledgeable in IT Service Management process.
• Monitor reactive cases owned by internal supportorganizations.
• Ensure correct case reporting and trending is in placefor account team and customer, enabling conversations, planning, anddelivery for ongoing customer operational health.
• Know the customer and understand our customer’sexpectations with their reactive support experience.
• Focus on critical issues to ensure customersatisfaction & s et proper expectations with customers for support.
• Acknowledge and respond to customers' requestspromptly & anticipate risk and escalations based on customercontext.
• Handle high-risk escalations and gather/analyzeinformation as needed to support the customer.
  

What We’re Looking For:
Degree holders with minimum 3-5 years of experience insupporting enterprise technologies or equivalent.
Proficient in both Korean and English (with minimum TOPIK 4 certification)
Strong analytical skills and attention to detail
Excellent problem-solving abilities
ITIL Foundation certified (or equivalent)
Skilled use of the Microsoft Office Suite, e.g. Word,Outlook, PowerPoint, etc.

Ready to make an impact? Apply now and let’s grow together!