IT Service Lead & Access Management Specialist

Reinsurance Group of America, Incorporated; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Reinsurance Group of America, Incorporated is seeking a role to manage daily Service Desk and Enterprise Access Management metrics in a multinational IT environment. You will drive operational efficiencies, ensure ticket documentation, and lead onboarding and training for Service Desk staff.

Preferred candidates hold a Bachelor's in IT, 5+ years in EAM/ITSM, and hands-on IAM tooling experience (SailPoint, Okta, CyberArk).

Qualifications

• Bachelor’s degree in IT, CS, cybersecurity, or related field.
• 5+ years in EAM, ITSM or related IT support functions.
• Experience provisioning/deprovisioning, RBAC, and privileged access management.
• Hands-on with IAM tools such as SailPoint, Saviynt, CyberArk, Okta, Azure AD, or AD.
• Strong understanding of SoD, JML, access governance, and audits.
• Excellent communication, coaching, and stakeholder management skills.
• ITIL v4 Foundation certification preferred; IAM/security certifications preferred.

Responsibilities

• Oversee daily management of Service Desk and EAM metrics.
• Ensure information is collected and documented within tickets.
• Lead onboarding/training for Service Desk associates and process improvements.
• Handle escalations and monitor critical issues to completion.
• Audit completed work and coach regional staff to high performance.
• Provide on-call rotation and holiday/weekend coverage as needed.
• Support development of knowledge articles and SOPs as applicable.

Skills

Enterprise Access Management

IT Service Management

RBAC

JML processes

IAM tooling

Education

Bachelor's Degree in IT

Tools

SailPoint

Saviynt

CyberArk

Okta

Microsoft Entra ID (Azure AD)

Active Directory

Job description

Reinsurance Group of America, Incorporated is seeking a role to manage daily Service Desk and Enterprise Access Management metrics in a multinational IT environment. You will drive operational efficiencies, ensure ticket documentation, and lead onboarding and training for Service Desk staff.

Preferred candidates hold a Bachelor's in IT, 5+ years in EAM/ITSM, and hands-on IAM tooling experience (SailPoint, Okta, CyberArk).