IT Service Governance & Operational Excellence Leader

Mettler-Toledo, Inc.; Petaling Jaya; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

1.5-month contractual bonus

Medical and Dental benefit (including/

Job summary

Mettler Toledo is seeking an experienced Manager, IT Service Governance & Operational Excellence to drive service governance and continuous improvement across our Regional Services & Digital Workplace organization.

You will influence senior stakeholders, lead governance and ITSM initiatives, and accelerate automation with strong compliance and measurable results across regional operations.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related discipline.

Responsibilities

• Define and drive the IT service governance strategy, roadmap, and maturity framework.
• Establish and enhance ITSM processes, including incident, problem, change, request, knowledge, and service catalog management.
• Lead operational excellence initiatives through performance metrics, dashboards, and continuous improvement programs.
• Strengthen governance, risk management, audit readiness, and compliance controls across service operations.
• Partner with regional and global stakeholders to improve service quality, user experience, and business outcomes.
• Identify and implement automation and AI opportunities with appropriate governance and measurable results.

Skills

IT Service Management

ITIL

Stakeholder management

Cross-functional leadership

Education

Bachelor's degree in IT/CS/BI/Engineering

Tools

ServiceNow

Job description

Mettler Toledo is seeking an experienced Manager, IT Service Governance & Operational Excellence to drive service governance and continuous improvement across our Regional Services & Digital Workplace organization.

You will influence senior stakeholders, lead governance and ITSM initiatives, and accelerate automation with strong compliance and measurable results across regional operations.