IT Service Desk Technician - Korean Speaker | Kuala Lumpur, MY

Cognizant; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An innovative firm is on the lookout for a skilled IT Service Desk Technician fluent in Korean. This role offers the opportunity to support IT hardware and software, troubleshoot network issues, and assist retail operations in a dynamic 24x7 environment. The ideal candidate will thrive under pressure, possess excellent communication skills, and have a strong background in IT support. Join a forward-thinking company that values modern technology and transformative experiences, and take your career to the next level in a fast-paced and rewarding atmosphere.

Qualifications

• 1+ year of IT Service Desk experience in a 24x7 operation.
• Experience with Service Desk tools and troubleshooting retail POS systems.

Responsibilities

• Handle Level 1 and 1.5 calls from retail stores.
• Create and update knowledge base documents.
• Collaborate with Level 2 team to improve resolution processes.

Skills

IT Service Desk Experience

Troubleshooting Skills

Communication Skills

Network Troubleshooting

Active Directory Knowledge

Education

Associates Degree

High School Diploma

Tools

ServiceNow

Remedy

Siebel

VMware AirWatch

Job description

IT Service Desk Technician - Korean Speaker

Job Description:

We are seeking a skilled IT Service Desk Technician who is fluent in Korean to join our team. The role involves supporting IT hardware and software, troubleshooting network issues, and assisting retail store operations. The ideal candidate will have experience in a 24x7 help desk environment, excellent communication skills, and the ability to work under pressure.

Educational Requirements:

• Associates degree preferred, HS Diploma required

Candidate Qualifications:

• 1+ year of IT Service Desk/Help Desk experience in a 24x7 operation with an Associates Degree
• 2+ years of IT Service Desk/Help Desk experience in a 24x7 operation with a HS Diploma
• Experience with Service Desk tools like ServiceNow, Remedy, Siebel, and others

Core Competencies:

• Experience supporting IT hardware, application rollout, printers, scanners, retail store software, etc.
• Proficiency in MS operating systems, MS Office, and mobile applications
• Hardware/software troubleshooting, especially in retail POS systems
• Network troubleshooting skills for wired and wireless systems
• Knowledge of Active Directory, domain controllers, and password reset tools
• Experience with Mobile Device Management for Apple devices using VMware AirWatch or AWS Cloud
• Experience supporting global clients (preferred)
• Strong operational knowledge and ability to handle critical situations independently
• Willingness to work in a 24x7 environment
• Excellent communication skills, both written and verbal

Responsibilities:

• Handle Level 1 and 1.5 calls from retail stores, including password resets, hardware/software access, and troubleshooting
• Create and update knowledge base documents
• Collaborate with Level 2 team to improve resolution processes
• Perform approved troubleshooting steps at Level 2 when necessary

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses by modernizing technology, reimagining processes, and transforming experiences. We help clients stay ahead in a fast-changing world. Learn more at www.cognizant.com or follow us on Twitter @cognizant.

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