IT Service Desk Pro: Level 1 Support

MVC Resources; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Job summary

MVC Resources Malaysia is seeking an IT Helpdesk Analyst to join our local team. The role focuses on delivering Level 1 technical support across desktops, laptops, mobile devices and collaboration tools, ensuring timely incident resolution and adherence to SLAs.

You will handle Microsoft 365 workloads, manage user accounts in Active Directory, assist with device provisioning and software deployments, and collaborate with internal teams to improve service quality and user experience.

Qualifications

• 1+ year of IT service desk or desktop support experience.
• Solid knowledge of Windows OS and Microsoft 365.
• Basic AD, DNS and DHCP concepts.
• Networking fundamentals (routers, switches, firewalls).
• Experience with ITSM tools and remote-support software.
• Certifications are advantageous.
• Good communication and customer service skills.

Responsibilities

• Provide Level 1 support for desktops, laptops, mobile devices, and collaboration platforms.
• Manage incidents and service requests within SLA commitments.
• Provide support for Microsoft 365 applications including Outlook, Teams, SharePoint Online, OneDrive.
• Troubleshoot and administer user accounts, permissions and group memberships in Active Directory.
• Support endpoint lifecycle management, including provisioning and software deployment.
• Diagnose hardware, software, OS, network and peripheral issues and resolve them.
• Provide remote support using tools such as TeamViewer or equivalent.
• Collaborate with IT teams, vendors and service providers to resolve escalations.
• Maintain IT documentation, asset records and procedures.

Skills

Windows OS

Microsoft 365

Active Directory

DNS & DHCP

Networking basics

ITSM tools

Remote support

Tools

TeamViewer

Lansweeper

WSUS

Job description

MVC Resources Malaysia is seeking an IT Helpdesk Analyst to join our local team. The role focuses on delivering Level 1 technical support across desktops, laptops, mobile devices and collaboration tools, ensuring timely incident resolution and adherence to SLAs.

You will handle Microsoft 365 workloads, manage user accounts in Active Directory, assist with device provisioning and software deployments, and collaborate with internal teams to improve service quality and user experience.