IT Service Desk Analyst

Aspiro Sdn Bhd; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

Aspiro Sdn Bhd is seeking an IT Service Desk Analyst to join their dynamic team. This role involves providing 1st level support for IT incidents, performing troubleshooting, and ensuring accurate documentation. Ideal candidates are fresh graduates or experienced professionals with a strong IT background and knowledge of various technologies. A supportive work environment and ample growth opportunities are offered, along with attractive perks.

Benefits

Flexi wellness allowance

Casual work attire

Vibrant office environment

EPF, SOCSO, EIS

Ongoing training programs

Qualifications

• Fresh graduates encouraged; 1 year experience in IT support preferred.
• Proficient in Bahasa Malaysia, English, Mandarin (read & write).
• Ability to work 12-hour shifts.

Responsibilities

• Provide 1st level support for incidents from the monitoring system.
• Perform troubleshooting through diagnostic techniques.
• Document details accurately and direct unresolved issues to next level.

Skills

Microsoft Windows 10/11

Microsoft Office

O365

Active Directory

ITIL

Hardware Troubleshooting

Software Troubleshooting

Network Technologies

Education

Degree/Diploma in IT or Computer Science

Job description

Join Aspiro, a top MSC Status company and one of GRADUAN's "Top 3 Most Preferred Employers in Malaysia Shared Services. At Aspiro we value creativity, personal growth, and innovation.

As an IT Service Desk Analyst at Aspiro, you'll be part of our fast-growing team, with ample opportunities for career advancement.

Why Aspiro?

• Award-winning Workplace: “Best New Global Business Services of the Year” (PIKOM GBS Awards).
• Perks: Flexi wellness allowance, casual work attire, vibrant office environment, and more!
• Feel Comfortable: Enjoy the flexibility of smart-casual attire.
• Stay Engaged: Participate in exciting employee engagement activities (e.g team building, sports tournaments, birthday and festive celebrations).
• Comprehensive Support: EPF, SOCSO, EIS and ongoing training to help you succeed.

What You’ll Do:

• The incumbent is responsible in providing 1st level support for all incidents triggered by an alert/event from the monitoring system.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solutions based on the issue and details provided by customers.
• Direct unresolved issues to the next level of support personnel and ensuring that all details are accurate and thoroughly documented.
• Follow-up and update customer status and information.

What We're Looking For:

• Degree/ Diploma in IT, Computer Science or relevant field.
• Fresh graduates are encouraged to apply. Candidates with 1 year working experience in IT service and support operations related role will be added advantage.
• Knowledgeable and familiar with Microsoft Windows 10/11, Microsoft Office, O365, Active Directory, ITIL, Hardware & Software Troubleshooting.
• Possess basic understanding of network technologies involving LAN/WAN, firewall and proxy.
• Proficiency in all three languages Bahasa Malaysia, English and Mandarin (read & write) is preferred due to the nature of the job.
• Able to work in 12 hours shifts (8am-8pm / 8pm-8am).

If you're keen on this opportunity with Aspiro, here's what you need to do next:

• Click on 'quick apply' to submit your application promptly.
• For more career opportunities with Aspiro, visit our career website at: https://www.aspiro.co/career/
• You can also reach out to us directly at 603-2262 0800 for further inquiries or information.

Ready to take the next step in your career? Join Aspiro today and make an impact!