IT Security Analyst

2X; Kuala Lumpur; On-site; MYR 40,000 - 55,000; Full time

Job summary

A leading technology company in Kuala Lumpur seeks an IT Support and Information Security specialist. You will monitor security alerts, provide IT support, and ensure compliance with security policies. Ideal candidates will have a bachelor's degree in IT or related fields and at least two years of relevant experience.

Qualifications

• At least 2 years in IT support and cybersecurity.
• Familiarity with SOC 2, ISO 27001, NIST, CIS.
• Certifications like CompTIA Security+ or ITIL are a strong advantage.

Responsibilities

• Monitor and respond to security alerts.
• Provide IT support to users in Malaysia and Philippines.
• Conduct vulnerability assessments and support audit initiatives.

Skills

Microsoft 365

Windows OS

Active Directory

Google Workspace

Endpoint protection tools

IT security practices

Communication skills

Education

Bachelor's degree in Information Technology, Computer Science, Cybersecurity

Job description

Key Responsibilities

Information Security

• Monitor and respond to alerts related to network, endpoint, and system security.
• Conduct periodic vulnerability assessments and participate in remediation efforts.
• Assist in implementing and maintaining security policies, procedures, and standards.
• Support audit and compliance initiatives (e.g., SOC 2, ISO 27001, client security reviews, Data Privacy Act).
• Investigate and document security incidents, including root cause analysis and follow-up.
• Manage and support endpoint encryption, secure configurations, and identity access controls.
• Participate in system hardening initiatives using frameworks such as CIS, NIST, or ISO 27001.
• Contribute to disaster recovery and business continuity planning and testing.

IT Support

• Provide day-to-day support for users in both Malaysia and the Philippines, including remote troubleshooting.
• Set up, configure, and maintain laptops, desktops, printers, and other IT assets.
• Manage user accounts, credentials, and access to systems and business applications.
• Support onboarding and offboarding activities, including asset deployment and access provisioning.
• Troubleshoot issues related to hardware, software, operating systems, and basic networking.
• Maintain IT asset inventory and ensure accurate records of device allocation and support history.
• Coordinate with vendors or external partners as needed for issue resolution or escalations.
• Document IT procedures and contribute to the internal knowledge base.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field.
• At least 2 years of combined experience in IT support and cybersecurity roles.
• Strong working knowledge of Microsoft 365, Windows OS, Active Directory, Google Workspace, and endpoint protection tools.
• Familiarity with IT security practices, controls, and frameworks (e.g., SOC 2, ISO 27001, NIST, CIS).
• Experience using ticketing systems and basic scripting or automation is a plus.
• Certifications such as CompTIA Security+, Microsoft 365 Certified, or ITIL are a strong advantage.
• Effective communication skills and ability to support users across different time zones and roles.

Preferred

• Experience working with multinational or distributed teams.
• Knowledge of Philippine and Malaysian data privacy regulations (e.g., Data Privacy Act, PDPA).
• Prior experience in BPO, professional services, or regulated industries is an advantage.