IT Procurement and Helpdesk Assistant

Turner & Townsend Limited; Kuala Lumpur; On-site; MYR 35,000 - 50,000; Full time

Job summary

A global professional services company is seeking a procurement administrator to join their IT & procurement team in Kuala Lumpur. This role involves managing procurement requests, ensuring compliance, and providing first-line IT support. The ideal candidate will possess strong customer service and communication skills, along with proficiency in MS Office 365. The position offers a dynamic work environment focused on teamwork and inclusivity.

Qualifications

• High standard of customer service experience.
• Excellent communication skills.
• Experience in procurement and supplier relationship management.

Responsibilities

• Manage procurement requests, raising purchase orders, receipting, and invoice checking.
• Liaise with suppliers to ensure contractual compliance.
• Coordinate with mobile and telephony providers regarding connections and data usage.
• Handle support calls and update the IT asset database.
• Provide 1st line support within a distributed IT team.

Skills

High standard of customer service experience

Excellent communication skills

Experience in procurement and supplier relationship management

Proficiency in MS Office 365

Familiarity with Dynamics 365

Familiarity with Freshservice

Proficiency in desktop applications

Basic understanding of hardware/software asset management

Detail-oriented and analytical

Customer-focused and organized

Job description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy, and natural resources, we transform together delivering outcomes that improve people’s lives. Our capabilities include programme, project, cost, asset, and commercial management, controls and performance, procurement and supply chain, net zero, and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm. Turner & Townsend and CBRE work together to provide clients with premier programme, project, and cost management services globally.

Please visit our website: www.turnerandtownsend.com

Job Description

We are seeking a procurement administrator to join our global IT & procurement team. The role involves managing procurement issues for IT and telephony from inception to delivery, and monitoring incoming IT requests to ensure proper routing.

Responsibilities include:

• Managing procurement requests, raising purchase orders, receipting, and invoice checking.
• Liaising with suppliers to ensure contractual compliance.
• Coordinating with mobile and telephony providers regarding connections, disconnections, and data usage.
• Handling support calls and updating the IT asset database.
• Providing 1st line support within a distributed IT team, including user account management and password resets.
• Updating processes and building positive relationships with the business.

Additional duties may include monitoring alerts, raising maintenance calls, and assisting with first-line IT requests.

Qualifications

Essential skills:

• High standard of customer service experience.
• Excellent communication skills.
• Experience in procurement and supplier relationship management.
• Proficiency in MS Office 365; familiarity with Dynamics 365 and Freshservice is advantageous.

Technical Skills:

• Proficiency in desktop applications, especially Excel.
• Basic understanding of hardware/software asset management.

Behavioral Skills:

• Confident with strong interpersonal skills.
• Detail-oriented and analytical.
• Adaptable to fast-paced environments.
• Customer-focused and organized.
• Team player with good reporting skills.

Additional Information

We promote a healthy, flexible, and inclusive work environment. Turner & Townsend is an equal opportunity employer and values diversity.

We encourage applications from all community sectors. Please note, it is against policy for candidates to pay fees related to our recruitment process, and unsolicited resumes are considered property of Turner & Townsend.