IT Procurement and Helpdesk Assistant

Turner & Townsend; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global professional services firm in Kuala Lumpur is seeking a Procurement Administrator. This role involves managing procurement issues for IT services, processing requests, and liaising with suppliers. Ideal candidates will have 5 years of experience in IT procurement, strong customer service skills, and proficiency in MS Office 365. Join a dynamic environment promoting work-life balance and diversity.

Benefits

Flexible working environment

Commitment to diversity

Qualifications

• 5 years experience in IT Procurement and Helpdesk.
• High standard of customer service experience.
• Excellent written and oral communication skills.

Responsibilities

• Manage and process procurement related requests.
• Liaise with suppliers regarding costs and services.
• Update the IT asset database.

Skills

IT Procurement

Customer Service

Communication Skills

MS Office 365

Dynamics 365

Helpdesk Support

Tools

Microsoft Excel

Freshservice

Job description

Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.
Please visit our website:www.turnerandtownsend.com

Job Description

We are looking for a procurement administrator to join a global IT & procurement team. Working on a rotating shift across Asia and Australia, the role will be split between managing procurement issues for IT and telephony from inception to delivery, and monitoring incoming IT requests ensuring they are passed to the correct team to resolve.

Managing and processing all procurement related requests including raising purchase orders, receipting and invoice checking

Liaising with suppliers to ensure costs and services are in line with contractual agreements.

• Managing and processing all procurement related requests including raising purchase orders, receipting and invoice checking
• Liaising with suppliers to ensure costs and services are in line with contractual agreements.
• Liaising with mobile service provider regarding connections/disconnections, data usage etc.
• Liaising with telephony provider and business for any work required on local office telephony system including management of extension numbers
• Raising, logging and allocation of support calls onto the IT Help Desk from calls received into the central email system, in person or by phone
• Updating the IT asset database (hardware and software)
• Working within a streamlined globally distributed IT team providing all levels of 1st line support (creating new users, processing leavers, password resets, modifying mail/security group membership, FTP site administration)
• Updating of process and procedures documentation
• Liaise with the Business and build positive working relationships

Additional responsibilities will at times include:

• To monitor alerts and raise preventative maintenance calls with other members of the Global IT Team
• Assisting with first line IT requests

Qualifications

Essential skills:

• 5 years experience and below of It Procurement and Helpdesk.
• Must have a high standard of customer service experience
• Excellent written and oral communication skills
• Experience in a procurement environment
• Experience in establishing relationships with suppliers
• Experience of MS Office 365 (Outlook, word and excel)
• Previous experience of Dynamics 365 and Freshservice are an advantage, as is experience of working in a helpdesk/1st line support environment

Technical Experience:

• Ability to use a wide range of desktop applications, particularly Microsoft Excel
• Basic understanding of managing hardware and software assets and control software register - full training will be given

Core Behavioral skills:

• Confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language
• Attention to detail is important due to the large volume of information being processed
• Analytically minded, able to break down and understand information
• Must be comfortable with working in a fast-moving, dynamic environment
• Strongly customer-focused, used to providing support to demanding users
• Good organisational skills, managing and prioritising own workload
• Ability to report on progress, timescales, outstanding and completed activities
• Team player

Additional Information

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us atwww.turnerandtownsend.com/

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