IT Operations Manager

Alibaba Cloud; Johor; On-site; MYR 150,000 - 200,000; Full time

Job summary

Join a forward-thinking company as a Data Center Operations Manager, where you will oversee critical operations and ensure the highest standards of performance. In this role, you will manage vendor relationships, coordinate resources, and drive continuous improvement in operational processes. With a focus on data center construction and capacity planning, you will leverage your extensive experience in IT infrastructure to support the company's growth. If you are a self-driven individual with strong problem-solving skills and a passion for technology, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• 5+ years of experience in large global data center operations.
• Deep knowledge of IT infrastructure and service delivery principles.

Responsibilities

• Manage critical Data Center operations and scaling.
• Oversee policies to meet industry best practices and SLAs.

Skills

Problem Analysis

Critical Thinking

Data Center Operations

Vendor Management

Capacity Planning

Bilingual (Malay and English)

Education

Bachelor's degree in Business

Bachelor's degree in Engineering

Bachelor's degree in Computer Science

Tools

Excel

PowerPoint

Job description

Responsibility

1. Manage Alibaba Jakarta critical Data Center operations, Asset and Security operations, Data Center build-outs and scaling.
2. Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
3. Coordinate external vendors, ensure the resource’s supply and delivery, match business’s growth.
4. Responsibility for outsourcing and vendor management of colocation Data Centre services providers to meet or exceed contracted performance SLA’s.
5. Knowledge of 24x7 onsite support procedure, continuous improvement of operational processes, procedures, methods, and tools.

Qualifications

1. Bachelor's degree in a business, engineering or computer science
2. 5+ years experience in large global data center site operation
3. Functional knowledge of Data Center mechanical, electrical, and controls systems
4. Deep knowledge of information technology infrastructure domains such as computer server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices.
5. Highly driven, self-managed individual. Greatly developed problem analysis and critical thinking experience.
6. Knowledge of data center construction procedure and capacity planning
7. Ability to travel domestically and internationally as needed (25% to 50%+ at times)
8. Must be familiar with Excel and PowerPoint
9. Language proficiency in Malay and English is required. Mandarin Chinese is a plus