IT Operations Manager

Alibaba Cloud; Johor; On-site; MYR 150,000 - 180,000; Full time

Job summary

A leading cloud services provider in Malaysia seeks a Data Center Operations Manager to oversee critical operations and vendor management. Ideal candidates will have over 5 years of experience in global data center operations and possess functional knowledge of mechanical and electrical systems. Proficiency in Chinese and English is required for coordination with headquarters in China. The role entails travel and offers a dynamic work environment.

Qualifications

• 5+ years experience in large global data center site operation.
• Functional knowledge of Data Center mechanical, electrical, and controls systems.
• Deep knowledge of IT infrastructure, server platforms and network devices.

Responsibilities

• Manage critical Data Center operations and scaling.
• Coordinate with external vendors for resource supply.
• Oversee outsourcing and vendor management.

Skills

Data Center operations management

Vendor management

Problem analysis

IT service delivery principles

Excellent communication skills

Education

Bachelor's degree in business, engineering or computer science

Tools

Excel

PowerPoint

Job description

Responsibility

1. Manage Alibaba Malaysia critical Data Center operations, Asset and Security operations, Data Center build-outs and scaling.

2. Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.

3. Coordinate external vendors, ensure the resource’s supply and delivery, match business’s growth.

4. Responsibility for outsourcing and vendor management of colocation Data Centre services providers to meet or exceed contracted performance SLA’s.

5. Knowledge of 24x7 onsite support procedure, continuous improvement of operational processes, procedures, methods, and tools.

Qualifications

1. Bachelor's degree in a business, engineering or computer science

2. 5+ years experience in large global data center site operation

3. Functional knowledge of Data Center mechanical, electrical, and controls systems

4. Deep knowledge of information technology infrastructure domains such as computer server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices.

5. Highly driven, self-managed individual. Greatly developed problem analysis and critical thinking experience.

6. Knowledge of data center construction procedure and capacity planning

7. Ability to travel domestically and internationally as needed (25% to 50%+ at times)

8. Must be familiar with Excel and PowerPoint

9. Language proficiency in Chinese and English is required as the role need to coordinate with the HQ in China.