IT Operations Engineer (SAP Basis)

Hilti (Canada) Corporation; Petaling Jaya; On-site; MYR 80,000 - 120,000; Full time

Job summary

Join Hilti as an IT Operations Engineer (SAP Basis) to manage critical IT services and drive performance improvements. With a focus on teamwork and strategic thinking, you'll work on innovative projects in a dynamic environment, enhancing your career while contributing to digital transformation in the construction industry.

Benefits

Competitive rewards

Career development opportunities

Great Place to Work 2024 recognition

Qualifications

• Degree with CGPA > 3.0.
• 6-8 years in SAP Basis and/or AMS operations.
• Proficiency in SAP systems and IT infrastructure.
• Experience with non-SAP products is a plus.

Responsibilities

• Manage and maintain SAP/non-SAP systems for high availability.
• Lead IT projects ensuring quality and timely delivery.
• Mentor junior team members.
• Troubleshoot complex technical issues.

Skills

Analytical skills

Problem-solving skills

Communication skills

Leadership skills

Education

Bachelor’s or Master’s degree in IT or related discipline

Job description

What's the role?

We are seeking a highly experienced and energetic IT Operations Engineer (SAP Basis) for our Integrated Operations Center. The role involves monitoring critical IT services, incident de-escalation, and service restoration across SAP and non-SAP platforms. This position offers a unique opportunity to work on multiple platforms and applications, requiring excellent teamwork skills, confidence, integrity, and strategic thinking to manage complex IT environments and drive continuous improvement.

What does the role involve?

As an IT Operations Engineer (SAP Basis), you will:

1. Manage and maintain both SAP and non-SAP systems to ensure high availability, performance, and reliability, including tasks like Event Management, Incident Management, Request Management, Release Management, Change Management, and Major Incident and IT Crisis Management.
2. Act as a spokesperson for the IT Operations team, liaising with various departments.
3. Troubleshoot and resolve complex technical issues, serving as a subject matter expert.
4. Identify opportunities for process improvements and implement best practices.
5. Lead and participate in IT projects, ensuring timely delivery and quality standards.
6. Mentor and guide junior team members, supporting team dynamics and professional development.
7. Manage and guide external managed services and IT product vendors.

What you need is:

• Bachelor’s or Master’s degree in IT, computer science, or a related discipline with CGPA > 3.0.
• 6-8 years of experience in SAP Basis and/or SAP AMS operations, with exposure to non-SAP systems.
• High proficiency in SAP systems and related IT infrastructure; experience in SAP performance is a plus. Familiarity with non-SAP products is advantageous. Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills for stakeholder management.
• Strong leadership skills for daily operations and troubleshooting.
• Availability to be on-call and perform maintenance on weekends approximately once a month.

Why should you apply?

Hilti is leading the digital transformation in the construction industry, pushing boundaries through advanced software, data-driven solutions, and state-of-the-art IT infrastructure. Join us to work on innovative projects utilizing AI, cloud computing, and analytics, collaborating with global teams, and growing your skills in a dynamic environment.

What do we offer?

We foster a caring, performance-oriented culture recognized as Great Place to Work 2024. We provide competitive rewards and career development opportunities. Learn more at Kuala Lumpur | Hilti Careers.