IT Operation Staff Engineer (Sales Mid-tier Apps)

Lenovo; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Lenovo is seeking an IT Operations Lead in Petaling Jaya, Malaysia, responsible for maintaining business applications and troubleshooting user issues. The role involves leading technical operations, collaborating on system enhancements, and delivering intelligent solutions informed by data analysis. Candidates should have significant experience in IT operations, strong problem-solving skills, and a capacity for team leadership.

Qualifications

• Experience in IT operations related roles.
• Familiarity with business processes and system issues.
• Ability to coach junior team members.

Responsibilities

• Operate and maintain multiple business-related applications.
• Analyze complex system issues and provide solutions.
• Deliver intelligent operation solutions based on data analysis.

Skills

Troubleshooting

System Implementation

Data Analysis

Automation

Team Leadership

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing, and software-defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation, together with Lenovo’s world-changing innovation, is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more, visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

1. Responsible for the operation and maintenance of multiple business-related applications, including troubleshooting, rapid diagnosis, and resolution of user issues/incidents within SLA, responding to and resolving user inquiries and requests.
2. Tech lead of the applications, familiar with business processes, system implementation, and capable of analyzing complex single and cross-functional issues to provide solutions. Ready to coach associate team members to deliver IT operational services.
3. Work with upstream/downstream system IT engineers to resolve cross-functional issues, providing operational suggestions across multiple systems/applications data flows.
4. Responsible for intelligent operation solutions/fulfillment such as automation and AI IT systems, delivering solutions based on operational data analysis, and collaborating with relevant teams in development.
5. Collaborate with L3 on technical issues' primary analysis and troubleshooting, follow up with new enhancements and sprints of implementations, and engage early in knowledge transfer and post-go-live handover.

If you require an accommodation to complete this application, please contact [e-mail].