IT Onsite Technician (Petaling Jaya, IT Support, Contractor, Malaysia)

D-ploy; Petaling Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

An IT and Engineering Solutions company in Petaling Jaya is seeking a Technical Support Specialist. You will provide technical assistance and support for both hardware and software, as well as offer onboarding training to new starters. Ideal candidates will have 2+ years of experience in a similar role and be fluent in both English and Malay. Join a friendly and international working environment with flexible conditions.

Benefits

Flexible working conditions

Company-sponsored events

Professional advancement

Qualifications

• 2+ years of experience in a similar role.
• Experience in regulated IT environments is a plus.

Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software.
• First and second level technical support – calls/tickets/user interaction.
• Provide IT onboarding trainings to new starters.

Skills

Fluent English

Fluent Malay

Strong problem solving

Excellent communication

Attention to detail

Team player

Job description

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to IT related questions from end-users
• Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
• Create, maintain, utilize knowledge articles
• Provide IT onboarding trainings to new starters
• Contribute to continuous improvement initiatives

• Language skills: fluent English and Malay, other languages are a plus
• 2+ years of experience in a similar role
• Strong problem solving/analytical abilities
• Excellent communication skills and customer orientation
• Attention to detail and ability to multi-task, handling multiple stakeholders
• Ability to prioritize and willingness to work self-sufficiently and well organized
• Team player and supportive personality
• Experience in regulated IT environments is a plus (e.g. GxP)
• All candidates must provide a Criminal record not older than 3 months

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Fishing for Friends program – our referral program
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events

Is IT in your DNA?