IT Manager - The Nautilus, Curio Collection by Hilton

Hilton; Kuah; On-site; MYR 120,000 - 180,000; Full time

Job summary

The Nautilus, Curio Collection by Hilton in Malaysia seeks an IT Manager to design, implement, and maintain robust IT systems that enhance guest experiences and streamline operations across properties. You will lead IT strategy, oversee network and security, and supervise a high-performing team while ensuring HTN compliance and timely delivery of major system projects and hospitality IT initiatives.

This role requires a Diploma in IT, strong knowledge of hospitality technology, and hands-on

Qualifications

• Diploma in Computer Science, Information Technology, or a related field.
• Strong knowledge of hospitality systems and IT best practices.
• Leadership and project management skills.
• Experience with network administration, cybersecurity, and cloud solutions.

Responsibilities

• Execute IT strategy and implementation across multiple properties aligning with area, cluster, and corporate objectives.
• Enhance system performance and security for LAN and network servers, including upgrades and preventive maintenance.
• Resolve technical challenges and provide training and user support for staff and guests.
• Ensure compliance with Hilton Technology Network standards and certification requirements.
• Lead technology projects including workstation/server refreshes, Wi-Fi, PBX, and POS installations.
• Support hotel operations to minimize downtime and maximize guest satisfaction.
• Inspire, coach, and mentor team members with performance evaluations and professional development.

Skills

Leadership

Project management

Network administration

Cybersecurity

Cloud solutions

Hospitality IT

Education

Diploma in Computer Science/IT

Job description

IT Manager - The Nautilus, Curio Collection by Hilton

You will design, implement, and maintain robust IT systems to enhance guest experiences and streamline operations. As IT Manager, you’re not just leading delivery of Information Technology strategy related to issues, products, and services across multiple sites – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Diploma Computer Science, Information Technology, or a related field.

Strong knowledge of hospitality systems and IT best practices.

Leadership and project management skills.

Experience with network administration, cybersecurity, and cloud solutions.

Here’s what you’ll do during a typical day:

Execute IT strategy and implementation: Support the design and execution of IT initiatives across multiple properties, ensuring alignment with area, cluster, and corporate objectives in collaboration with the Area Director of Technology Services

Enhance system performance and security: Monitor, diagnose, and adjust performance on LAN and network servers while managing upgrades, directory structures, and preventive maintenance to optimize security, compliance, and system reliability

Resolve technical challenges: Identify and implement solutions to user concerns related to personal computing, software applications, and network connectivity, providing training and support to ensure a seamless technology experience.

Ensure compliance with IT standards: Oversee the implementation, maintenance, and upgrades of IT infrastructure, ensuring compliance with Hilton Technology Network (HTN) standards and certification requirements, including managing shared technology resources and backup procedures

Lead technology projects: Assist with the execution of major system implementations, including workstation and server refreshes, Wi-Fi, PBX, and point-of-sale installations, ensuring projects are completed on time, within budget, and with minimal operational disruption

Support hotel operations: Work closely with property management to ensure smooth IT operations, maintain critical site systems, and troubleshoot issues efficiently to minimize downtime.

Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team