IT Manager

Accor Hotels; Miri; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an IT Manager to oversee daily operations and ensure optimal IT support across departments. This role involves managing IT infrastructure, system administration, and providing end-user support to enhance guest experiences. The ideal candidate will have a strong background in IT, excellent communication skills, and a proactive approach to problem-solving. Join a dynamic team where you can develop your talent and contribute to meaningful community initiatives while enjoying employee benefits at hotels worldwide.

Benefits

Employee benefit card for discounted rates at Accor hotels

Learning and development programs

Opportunities for career growth

Community contribution initiatives

Qualifications

• 2-3 years of relevant IT experience, with 1 year in a managerial role.
• Proficient in Microsoft Office Suite and Windows OS.

Responsibilities

• Manage day-to-day IT operations and ensure timely support.
• Perform system health checks and manage IT projects.

Skills

IT infrastructure

System administration

End-user support

Communication skills

Problem-solving

Education

Diploma in Information Technology

Bachelor in Computer Science

Tools

Microsoft Office Suite

Windows Operating Systems

Job description

Company Description

Hotel for travellers looking for local and authentic experiences

Mercure Miri City Centre features 172contemporary and stylish appointed rooms and suites with extensive dining options, two dedicated floors of the conference and banqueting facilities, inclusive of the hotel's social hub, Ruai Co-working Space.

Job Description

This position is responsible for the supervision and handling of day-to-day IT operations. The IT manager ensures that timely IT support is rendered to all departments, especially in areas with guest contacts. He/she will be responsible for the administration of the inventory of all equipment, software and software licenses.

Primary Responsibilities is to manage and support all the systems in the hotel as listed below;

• Provide In-house guest IT related matter troubleshooting
• Coordinate, manage and oversee projects, document process
• Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network
• Manage system changes with appropriate support staff to ensure uninterrupted services
• Liaise with vendors and work with users at all level
• Maintain inventory of all equipment, software and software licenses

The list provided is not exhaustive.

Qualifications

Knowledge & Experience

• Diploma or higher qualification in Information Technology, Computer Science, or a related field

• Minimum of 2-3years of relevant IT experience, with at least 1 year in a managerial or supervisory role.

• Proven track record in IT infrastructure, system administration, and end-user support.

• Strong command of the English language, with excellent reading, writing, and verbal communication skills.

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and other business productivity tools.

• Solid understanding and hands-on experience with Windows Operating Systems, including configuration, troubleshooting, and updates.

• Familiarity with network systems, cybersecurity protocols, and hardware management is an added advantage.

Key Competencies

• Excellent communication and interpersonal skills to interact effectively with stakeholders across departments.

• Highly service-oriented, with a strong attention to detail and problem-solving capabilities.

• Demonstrated team collaboration skills with the ability to lead, support, and contribute to group objectives.

• Self-driven and energetic, with a proactive attitude and the ability to manage multiple tasks under pressure.

• Maintains a professional appearance and high standard of personal grooming at all times.

• Strong organizational and time management abilities, capable of setting priorities and meeting deadlines efficiently.

Additional Information

WHY WORK FOR ACCOR

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.