IT Manager

Hilton Worldwide, Inc.; Kuah; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading global hospitality company in Kedah is seeking an IT Manager to ensure the smooth operation of technology. The ideal candidate will have a minimum of five years in IT management, experience in international hotels, and the ability to train team members. The role includes managing IT budgets, vendor relations, and ensuring compliance with brand standards.

Qualifications

• Minimum five years of relevant IT management experience.
• Experience in similar capacity with international chain hotels is mandatory.
• Good personality to deal with guests.

Responsibilities

• Training all Information Technology related subjects to hotel team.
• Effective purchasing of IT hardware and software.
• Prepare and manage IT budgets.

Skills

IT management experience

Technical understanding

Project management

Training team members

Fluent in English

Education

IT qualification / training

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions oftravellerswho stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn,Hamptonand many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The IT manager is responsible for the smooth and efficient operation of all technology related software and hardware of the property. The responsibility also includes ensuring full compliance with all related brand standard.

What will I be doing?

As the IT Manager, you will be responsible for performing the following tasks to the highest standards:

•Training all Information Technology related subjects and matter to hotel team.
•Effective purchasing of IT HW and software and negotiating maintenance contracts.
•Responsible for timely preparation and submission of all IT budgets.
•Responsible for the management and control of all IT expense according to an agreed plan.
•Ensure a business continuity plan is established and tested for all parts of the business.
•Provide the highest possible IT service to the agreed standards and best practices.
•Work with Business Management to expedite access and better utilization of information.
•Ensure guests’ IT queries are managed to defined standards with minimal risks.
•Ensure brand standards are communicated and maintained for Guest and Business Service.
•Ensure the hotel adopts and maintains brand standards for guests and business services in relation to IT services and offerings.
•Consistently promote the brand and encourage the use of the brand by IT suppliers.
•Ensure IT resources are maintained in the hotel to support the commercial & business needs.
•Identify and ensure all hotel data has ownership and accountability within the organization.
•Provide IT support to other Hilton hotels when required.
•Cross train other hotel IT personnel to provide cover.
•Maintain standards and best practices in the hotel and evaluate compliance
•Manage and monitor local vendors and / or local representatives of global / area vendors.
•Ensure that hotel data is secured and in line with stated standards and best practices.
•Ensure Access Control is in line with stated standards and best practices.
•Ensure regular self-evaluations of IT practices are completed and communicated.
•Manage local implementation projects.
•Communicate status, risks, opportunities to GM, hotel management and regional and area IT management.
•Adhere to the hotel’s security and emergency policies and procedures.
•Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.

What are we looking for?

An IT Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude,behaviours, skills, and values that follow:

•Minimum five years of relevant IT management experience.
•Experience in similar capacity with international chain hotels is mandatory
•Pre-opening experience required
•Sound technical understanding of the management of IT in a service organization.
•Good personality to deal with guests.
•Capable of training team members.
•Possess strong project management and presentation skills.
•IT qualification / training.
•Fluency in both spoken and written English, to meet business needs
•Knowledge of supplies management within Malaysia is an advantage
•Working experience within Hilton Group is advantageous.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisuretravellersthe finest in accommodations, service,amenitiesand value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!